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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Audio-Visual Equipment Repair, TV & Radio Repair
  • Dishwasher Repair, Oven Repair, Refrigerator Repair, Washer & Dryer Repair
  • Lawn Mower Sharpening
  • Microwave Repair
  • Picture Frame Repair
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
amex, discover, master card, visa
Location
Montgomery Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair
Other Information

Services: Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.

Reviews

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KG
Sue A.

12/07/2019

Overall

We had a very competent service person come and fix our dryer. He did it quickly and gave great advice. We love Sears Home Service. They have always been reliable. Thank you, Sears!!

DB
Dennis B.

11/05/2018

Overall

Sears Home Repairman was on time, courteous, and very competent! He repaired our Washing Machine and I was very happy with his service!

EA
Enitan A.

07/30/2017

Overall
Selection
Service

Easily scheduled my service online and received a call to get more information. Got to reschedule for an earlier date that was more convenient. Technician arrive early within the time range I was given. He quickly diagnosed the problem and got approval for repair. Offered to come back later the same day after the part was delivered. He returned and fixed my microbe as promised. The entire process of scheduling and getting my repair done was simple and stress free. Sears repair's service is superior to another warranty plan I had previously.

LA
Lydia A.

05/05/2017

Overall

The service was great. The technician was courteous, knowledgeable and efficient. He listened to my description of the problems with our washing machine, did a test cycle start to confirm his own diagnosis and quickly disassembled the machine to replace the motor. The part was on hand in his truck and he was able to complete the job that day. My minor suggestions to improve service: please give customers more flexibility in scheduling appointments ( i.e. A smaller window of time to be available on site, options to select morning/afternoon preference), the technician was careful not to leave a mess in my mudroom but please equip service technicians with their own drop pans (maybe disposal ones), not knowing about how competitive your parts and labor fees are, it would be helpful to provide this data to customers as they decide on the spot whether the repair cost is prudent or is it time to purchase a new appliance.

Tony F.
Edited: 05/03/2017
Overall
Service

Excellent service. Ramon came on time, plenty of advance notice of arrival from him and from SEARS Central via email. Fixed leak in water dispensing system of refrigerator. Very pleasant and efficient. Did it very quickly.

Rita P.

12/29/2016

Overall
Selection
Service

Been waiting for proper repair since September. Technician came to assess the issue and ordered parts. The first wait was only about 10 days. That part did not fix the problem. The next part was apparently never ordered because I did not ever get a follow up call. After speaking with several service people I finally got a technician to come, order a part and attempt the repair again on 12/20. I was told to wait 24-48 hours to make sure the repair was done. I called back on 12/22 and am still waiting for another technician to come. My service was scheduled for 12/28, 1-5 PM only to find the service was entered incorrectly for a different appliance that needs no repair. Spoke again with customer service this morning to be told I will receive a new service on 01/04 between 8AM and noon. I'm so disgusted with this entire process. This is the 3rd appliance to have service this year. One of the three was a good experience. That's not a good thing!

TV
Teresa V.

10/13/2016

Overall

The technician came, checked the switch box and left stating that it was fine. He didn't even bother to actually understand the problem, test the oven and see if it turns on.
The problem persists and we have had to call again, which means we will have to take off work to be home waiting for the technician again.

John S.

09/22/2016

Overall

The SEARS Technition came to house. He came fast fixed it and I was very satisfied with his service. He was knowledgable and friendly.

KL
Karl L.

09/09/2016

Overall
Selection
Service

Repairman was in and out of the house in less than 15 minutes, and it was very expensive (replace ignitor - $250). I had already diagnosed the issue and told the repairman upon his arrival. Everything was ready for the repairman weeks prior to his arriving (Sears rescheduled appointment - I had to schedule another day off). The repairman agreed with my diagnosis and was appreciative of the work I'd done preparing the oven for replacement of the old ignitor. I'd made the appointment online, spoke with a Sears home repair agent several times about the repair issue, and I asked for the 20% advertised discount. My diagnosis of the repair issue was correct and the Ignitor was replaced. Since the time of repair, I've checked comparables for the repair and replacement cost of an oven ignitor - The amount Sears charged me is well above the average repair/replace cost to do the comparable job by other companies. I didn't even get the 20% discount - I am extremely disappointed with Sears!

SR
Sherry R.

08/19/2016

Overall
Service

Sears service is the worst I have ever experienced from any business ever. I was without my dishwasher for over a month this summer. I have an extended warranty, that apparently puts me at the back of the line. It is finally fixed, after 3 visits and a month. I had
even worse service on my refrigerator and washing machine.

DM
David M.

08/18/2016

Overall
Selection
Service

Sears Appliance Repair was great. The repairman was friendly, very knowledgeable and helpful, and very efficient. Excellent experience.

Rose M.

07/26/2016

Overall

This was a routine yearly maintenance visit. I was kept informed of the times the technician would arrive within the broad 3-6 pm period I specified. This was extended pat 6 online He was further delayed and phoned to tell me. This was fine for me. The only complaint I have is that I was pressured to extend my service contract and had to get my husband to get him to get to work doing the Fridge service and convince him we don't respond to high pressure sales tactics.

Carlie W.

06/20/2016

Overall

Even with some parts difficulties - whole team of people persevered and got our stove in working order by the end of the day! Thanks

PU
Peter U.

06/14/2016

Overall
Service

Three hours late and dishwasher died shortly after repairman departed. He spent most of the last half hour trying to sell me a warranty at $100 a year for five years. Never using Sears again.

EE
Edward E.

04/30/2016

Overall
Service

The Sears Tech. showed up right on time, and was courteous and competent. He had the problem with my washer diagnosed in a jiffy, then gave me an estimate for the repair. He had the part on his truck, and he was done and out the door in about 35 minutes. I was very impressed; he was really excellent, and the system backing him up worked flawlessly. Ten for ten!

G richard B.

04/02/2016

Overall
Selection
Service

The repairman was most experienced and helpful. The icemaker now works perfectly. we could not have been more pleased.

RK
Richard K.

03/17/2016

Overall

10/10: Sears service representative was the ideal professional. He came prepared with knowledge, tools and parts, patiently listened to our story, and promptly fixed our problem without creating any new problems. He was polite, and easy to work with. We would gladly welcome him back into our home.

Robert W.

12/18/2015

Overall

Excellent, friendly service by the Sears technician. First trip was to evaluate my appliances, and determine what, if any parts were required. Parts were ordered and arrived quickly, and the same technician performed the installation.



Thanks,



Bob