Big Wheel Bikes
6917 Arlington Rd, Bethesda, MD 20814
Phone: (202) 337-0254
Big Wheel Bikes Inc.
Parking: Street, Lot, Free
Wheelchair Accessible: Yes, No
No coupons available
For my birthday, my wife and kids got me a bike helmet here. Only it didn't fit and wasn't ranked as one of the safer, better ventilated helmets. So I went to return it. When my wife bought it, a rep at the store said if it'd be no problem to return it.
When I got there, neither of the two guys working at the store said knew how to process a return. So they asked me to come back. Roundtrip, it was 30 minutes out of my day to get there, so I asked them to come up with another solution. After some thought, one of them realized he could call another Big Wheel Bike and have a rep there walk him through the process. Great! He did, but still wasn't able to help me as the rep on the other end only knew how to process a store credit--not a refund, which is what I wanted.
So the rep suggested I leave the helmet and receipt there, with my contact info. Once his manager was back, he could process the return without me there and they'd call me.
I waited two days, no call back.
I followed up and was curtly told by the manager that the owner's policy was to only do store credit. I explained it was a gift, didn't fit, and wasn't one of the safer bike helmets out there so I wanted a refund. He refused. Now I guess I have to spend another 30 minutes going down there to get a store credit for a shop that doesn't sell anything I want.
I understand the value of supporting small local businesses. But when they're this much of a hassle, it's just easier to use Amazon or another online retailer (which is what I did).