Pep Boys

Scheduled an appointment 3 weeks ago (in August) to get my car inspected. 3 hours later they call me with a list of things that need to be fixed. Agreed to it and came back to the Pep Boys and waited another 2 hours before I ask the staff the status of my car. In those 2 hours they neglected to notify me that the brake pad rotors for my car that they had delivered by another Pep Boys didn't fit my car and that they would need to order them. They also inform they they'll need to order a new driver's side mirror since my current one was cracked. After I finally ask them about the status of my car do they finally call about ordering the rotors and the mirror. The service manager then asks me to pay up front for everything. I figure, sure, I'll be back Tuesday probably (when they said the mirror should arrive by as the rotors should arrive by Sunday) so I can get everything done at once and my inspection stickers. Visit 1 and 6 hours gone. Visit 2 I come by after work on Tuesday to get everything (rotors, mirror, stickers) and when I pull into the parking lot they call me saying that a prior appointment ran late and that they need to reschedule for Thursday. Fine, 30 minutes wasted but I'll come back Thursday. Thursday rolls around (Visit 2 Part 2) and 3 hours later they've put on the brake pad rotors but then tell me the mirror they ordered doesn't fit after I again have to go the service desk and ask about my car. I'm now extremely unhappy and the service manager is nowhere to be found. I say I'll be back then for my mirror (I've already paid for everything) but once I drive off I realize they took off my old mirror (cracked but still useable) and left nothing on my driver side mirror (completely useless). I call them and tell them I'm coming back for my mirror and while I was being transferred one of the employees goes, "what a nut." Way to go insulting customers while they're still on the phone. I get back to the Pep Boys (Visit 3) to find out they've managed to smash my old mirror so it's in a million pieces and completely useless so they put on this piece of reflective plastic material until my new mirror comes in. It's completely useless for seeing out of as the plastic reflects nothing but vague shapes. I call the service manager who is unapologetic and can only offer pathetic excuses of this is what happens with aftermarket parts. I'm sorry I thought I paid you to either have the knowledge or to be able to find out the necessary information. They finally manage to get my mirror in on Wednesday but I had prior commitments so I got it Thursday (Visit 4). The service manager does not even bother apologizing or showing up and he left one of his employees a $25 gift card as a way of making up for the inconvenience. After spending over 10 hours at the Pep Boys and even more hours of frustration dealing with him and this whole situation that's the only consolation they can offer. Poor service, rude staff, and endless hours wasted. Avoid this Pep Boys at all costs.

Lousy, just plain lousy. I had an 11:00 appointment scheduled for a state inspection. I called around 4:00 and they still had not started on my car. They said that they had 2-3 cars ahead of mine still and that they should be finished by 8pm. Really? Whats the point of an appointment? I spoke with the manager, who seemed less than apologetic. Pep boys clearly does not specialize in customer service. It was evident with the managers tone that this was not his first rodeo with an unsatisfied customer. Ultimately, I went back to Pep boys and requested my keys back. Taking your business elsewhere is the best approach with them.

Tire repair. Great service. Recommended by two knowledgeable people for service and "best" price. They were absolutely right.

Went to the bethel park location this time because of a bad experience at the pep boys in pleasant hills. Had my car inspected and it needed some minor repairs I was ok with. When I picked up my car there was dirt and grease all over my floor, seat steering wheel and handle. I went back in and told them this and they said they sell carpet cleaner that I can clean it off with and that was that. I suggest you stay away from this company, I tried 2 different stores and both were horrible.

Took my car there for service and was waited on by a very ignorant sales person. It was like I was bothering them because I wanted to spend my money there, that's ok ill just go to firestone or ntb right down the street and spend my money there.