Bethel Alaska PC
460 Ridgecrest Dr PMB 218 A, Bethel, AK 99559
|Mon - Fri:|
Phone: (907) 543-1205
Fax: (907) 543-1205
Rather than let anger rule the day I decided to be clear headed and as fair as possible, so I waited a while before actually writing this.
Recently (November 2013), my external hard drive failed and I lost 16000 Mp3 tracks and all my wedding pictures. Being that I live in the Alaskan bush my resources are limited. I fooled around with it for a few days and then decided to take it to Bethel PC on the recommendation of a friend.
The owner seemed nice enough. I introduced myself, we exchanged pleasantries and he asked me me what I did for a living. I answered his question and he responded by saying, Oh, I could do that.
Not an unusual question, but his response seemed a little defensive. Regardless, I chalked it up to small talk and explained my situation. I was in no rush, so left my hard drive with him for 2 days and then gave him a call back.
During the phone call he explained to me that he hadn t had any luck and I sadly said, That s OK. I ll be leaving to the lower 48 soon. Maybe some one with a different skill set will have better luck.
He jokingly said (at least I thought he was joking) that only his grandmother could question his skill set. Thinking he was joking I said, if he wanted to he could call me grandpa. This, to my surprise, angered him and he began to raise his voice. A yelling match began. After I while, I said that I think he misinterpreted my statement and apologized. Despite me profusely apologizing, the yelling continued, and he eventually hung up on me.
I immediately drove to his office and ask for my hard drive. He asked if I was there to apologize and I said that I already had. He sarcastically said, Sure you did.
He agreed to give me back my drive and I offered to pay him for his time. He refused payment, but continued to whine that I disrespected him by questioning his skill set. I attempted to explain (again) that he had misinterpreted what I said and that I was merely suggesting that maybe someone who does data recovery professionally could have better luck.
His response was that the only reason he didn t do data recovery was because he didn t have a clean room , but that it had nothing to do his skill set. I gave up and just waited for him to hand me back my hard drive.
To be fair, maybe he was just having a bad day. Maybe he s insecure about his abilities as a techie. I don t think I was being rude....but maybe I was.
Unfortunately, I cant recommend this business. For someone who works with the public he s extremely insecure about his abilities.
Ironically, I took my hard drive the next day to a coworker to look at and he repaired it in 15 minutes. Apparently he had a better skill set.