Our Bessemer City Pizza Hut experience tonight... 6/1/2018My husband called in a delivery order at 6:15. He ordered 1 medium pan cheese pizza with parmesan garlic crust, 1 veggie lovers thin crust, 1 pan chicken alfredo, and a tray of brownies. He was told 50 minutes for delivery. At 7:15, the delivery driver rolls up my driveway with 1 medium thin crust veggie, 1 medium pan with alfredo and cheese (no chicken) and a pan of brownies. We explain to him that this is not what we ordered, he advises us to call the store and ask for the manager, Johnny...ok, we tip him $5.00 and he leaves. Call store # at 7:17, do not get store employee, get call center..explain situation, they're going to transfer call to store. Non-english speaking person answers, not transferred to store, still talking to call center...transferred again. Store employee answers phone, I ask for manager, employee takes info..puts me on hold and then assures me he can help. I explain problem, they are going to redo order and redeliver immediately. Immediately? Ok. 8:10, same delivery driver shows up, 1 pizza pan with chicken and alfredo...where is the plain pan cheese? Delivery driver calls in, it's not pretty from there..I give the poor driver another $5.00 and thanked him for his time, took 4 pizzas and tray of brownies for a 2 mile ride to return them and demand my $$ back. They did refund our $ and did offer to make a med pan cheese for my daughter, I asked how long and was told 25 minutes..no thank you..it's 8:25 at night and my 9 yr old hasn't eaten thanks to you. Guess what? Dominoes and Pappa John's also deliver to my house. I am done with Pizza Hut. I am out $10.00 in driver tips and my husband cooked dinner for us while I was returning the pizza. All the apologies in the world don't fix this, stupid is as stupid hires. Only employee worthwhile at this joint is the delivery driver!
It's hard to mess up a pizza that's prepped up the day before, but these guys are professionals at it... Nothing fresh, and the service feels like I'm back in school, very immature KIDS who have no customer satisfaction experience, quick with attitude and just straight up rude. First and last time I'll ever visit a pizza hut. Period!
Always awesome customer service. Everyone is super friendly from the mangers down to the drivers. Always early on the delivery time.
They messed up my pizza the first time to a sauce I'm allergic to and they brought back the accurate pizza but it looks like the driver took the pizza and shook it ..no cheese and spilt everywhere I'll stay with papa Johns