Aux Mechanical Inc
2958 Johns Rd, Bessemer, AL 35023
Phone: (205) 979-0946
Primary Phone: (205) 979-0946
TollFree: (800) 431-5921
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They sent a HVAC tech Brandon out to my house after total comfort told me I needed a new unit so Brandon came out for a free second opinion he found my unit was still in warranty and got my part for free. I would tell anyone before you buy a unit call Aux and ask for Brandon for a free second opinion!!
Since it would edited--I will just say this--called asking for service (emergency) talked briefly,very briefly to woman that spoke like she was drunk and I asked for help---although website says 24/7 they were closed for electric service after which were I tried to book for Monday--she rudely hung up--classy!
DO NOT DO BUSINESS WITH AUX
I have paid a fee to be considered a Preferred Customer with AUX Mechanical for 8+ years and must be stupid! As a Preferred customer Aux promised special 24 hour service, no overtime fees, etc. The least I could expect as a client is for the techs to show up on time or even on the correct day for a scheduled routine appointment!
I have 5 HVAC units. I takes most all day for the service call so I always request an early morning time slot. EVERY TIME I have a scheduled appointment (which I set up well in advance and always get a confirmation call from the "girls" the night before) I get a phone call well past arrival time that the techs wont be arriving and don't know when they will be available.
Here's the "script". "We had a service call from the night before that spilled over into this morning. So I will call you throughout the day to tell you when and if a tech can make it out."
The thing that really set me off today was I also had an appointment with one of their plumbers in a different division and HE TOO couldn't make it out for the "same reason".
I sent this post and a note to Phil the owner to expect this poor review and to also ask for my premium payment back...and to fire them!
I bet he'll be late responding to my call!