We purchased a used 5th wheel with a class A trade in.We were given an appointment 1 week later to drive our RV to them -1 1/2 hours away from our campground. All our belongings were on a platform exposed to the weather,About 35 minutes into our trip there, the sales person called to say we needed to postpone the swap for 2 days!!! We also have 2 dogs so I advised we were already on our way- too late - and we would have no place to stay!! Upon arrival we discovered NOTHING had been done to clean ( we were promised 4 hours of cleaning) or fix any of several issues. Upon having an orientation to the unit ,we were told that all would be fixed and that it would be transported to our campground. we spent most of the day there and left very upset. We arrived back at our campground about 3:30 PM in 95 degree heat and had to sit outside with the dogs until our unit finally arrived at 7:30 PM!!!!!!!!The unit was dirty and the TV did not work! We were told they would not replace the TV because it was "cosmetic "??????? And then we discovered they never sent any keys so we cannot lock it when we need to leave! I am calling almost daily and have been given "lip service" only that a "new lock and keys will be sent overnight" ! We will install the lock ourselves! 12 days later and still no lock! I have had no response from several calls to the general manager either! We are in our late 70's and have never encountered such poor,irresponsible service from anyone. We would never recommend this dealership to ANYONE!!!!!!!Bill & Jean A
The worst of the worst! Don't be fooled by thinking Camping World and their big national name will stand behind anything. You better hope you never, ever have to go back for service, warranty or not, regardless of how much you paid! Where else would you buy a car or truck for nearly $100,000 and expect the dealership to tell you they are too busy to even schedule a warranty repair for you... indefinitely? MIND BLOWING!
2.0 star ratingI purchased Thor sprinter last September. I was spending the summer on cape cod but I live in Florida. When I picked up the motorhome there was a laundry list of things to fix. Control panel cracked and not functioning correctly, tail light not working , wood trim cracked etc. after purchasing the RV I could not get them to answer the phone. The only way I got a appointment was to drive there and face to face with them. They replaced the tail light LED with a bulb fixture guess what it never worked. By this time I needed to head home. They assured me the work could be performed at the nearest camper world in Florida to me, numerous times. The Thor factory finely sent me the correct tail light which I installed. Works great. Thor was very responsive. After waiting till March I recalled Berkley service to see if the other parts had arrived. The service person told me they had already closed the item for the cracked wood , not repaired. They told me the control panel Zen and I reminded them that I lived in Florida and could they ship it to the Dover camping world. He said he would get back to me. After waiting a day I called them and they said they had just issued a new policy and they would not ship parts from one dealer to another. They told me to go to Dover and start the process all over again. I will never recommend or buy another piece of equipment from them
So I bring my coach in for a lube oil and filter. I am told the oil and filter would be $125 and to line it would be another $100. So that's $225 for an oil lube and filter, I said no way. I went to campers inn and they did it all for $106 and even filled up my washer fluid. Stay away, do yourself a favor, they are worse than a used car lot.
Our travel trailer was taken in for maintenance. While in their lot it was hit and the whole electrical system was blown out. Here it is over three months later and no repairs have been done. Try somewhere else.
Find another service provider! Our Rv was brought in for warranty service which the manufacturer was billed and paid for and was never done. Upon evaluation of our RV damage also was done by the service department. The RV had to be returned numerous times and each time, MORE DAMAGE.