Berkeley Yellow Cab
1337 Carlotta Ave, Berkeley, CA 94703
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07/10/2011Provided by Citysearch -
I called last night for a 6:15am cab to take me to the bus station. At 6:20am, my cab still wasn't here, so I called the dispatcher who, yelling at me, told me that I had said 6:30am (I hadn't) then that he had called my phone four times (he hadn't,) then didn't have my phone number or address correct (I don't know if they had me mixed up with someone else or what!)
I told him we have a problem because I am taking the bus going to the airport, and I've missed the bus now, which would mean missing my flight! He again yelled at me, saying we don't have a problem, continuing to blame me for the cab not arriving.
I asked him to send the cab anyway, which he said would take 10-15 minutes and that the cab was already nearby. 20 minutes later, and still no cab, I called again to cancel. I told him the situation, and he said the cab driver could take me to the airport for $60. No offer to clean up their mistake.
Finally, at the very end of the conversation he stopped blaming me and apologized, but I still missed my bus, and they made no offer to take responsibility. I had to wake up two friends (one to borrow their car, and one to drive me) at 6:30am on Sunday morning.
I am gonna go out on a limb here and say all these other Yelp reviews are fake, written by the company itself. If you need reliable service, I recommend using a different cab company.
08/16/2010Provided by Citysearch -
I recently had the pleasure to use this cab company from SF to berkeley, I was partying on Saturday night after work and left my work laptop, and phone in the car. the driver of the cab remembered me and called his dispatch and told him that i had left my stuff in the car. The owner of the company called me and hand delivered all my stuff untouched. I am glad I had a pleasure to meet honest people still servicing the bay area. i know i will be using their services a lot from now on.
03/24/2010Provided by Citysearch -
As you may know nowadays great service and dependability are very hard to find, but I found it by calling these guys. The driver patiently waited as I was getting my stuff together. The taxi was very clean the driver very friendly, and got me to my destination safely and quickly. I will call them again.