What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
The place to go for ABUSE along with service, Weatherford BMW.I have never had service like I got from THIS dealership.5:30pm I got a flat tire going to the city. I was able to pull of the West Grand Ave exit in Oakland. I called up the dealership because I needed to figure out what was covered in my warranty. I called once and the receptionist put me on hold for a service manager. I told her I had a flat tire and was sitting in Oakland. What she didn't tell me is that they were closing in 20 minutes. I found that out much later. I'm on hold for 5 minutes so I called back and was put on hold again. I called back and was put on hold again. I called sales and asked if someone would please get a service manager on the phone. At this point I'm livid and just need to talk with someone who can check my coverage. Natalia really didn't care that I have now called 4 times for service and NO ONE is taking the time to get me to a Service manager and NO ONE is showing concern that I'm stranded in Oakland and trying to pick up my kid in the SF. And NO ONE is bothering to mention that the service department is closing in 5 minutes.Now it's almost 6pm. So I try once again to call BMW service department. I get Debbie who is more callous than Natalia. She doesn't bother to tell me that they are closing in a few minutes but gives me the number for roadside assistant. Even if I got my car towed to them. THEY ARE CLOSING. She knows I'm trying to get to SF to pick up my daughter. She knows there is no way they are going to fix my car tonight or be able to get me the details of my warranty. Why not just give me that information?So if that is the type of customer service you are into, go ahead and take your vehicle to Weatherford BMW in Berkeley. Enjoy the snarky, callous receptionists and the general lack of customer service. It's the best place to go for those who enjoy emotional abuse with their car maintenance. There service department will surely deliver.
At Frank’s you will find fair and honest service. I have trusted my car with Frank for several years now and I am always happy with my experience there. Car repairs are expensive in general, but here I never feel overcharged. They are very thorough so the work is done right, and done right the first time. He also has a great network of car folks in the Bay Area if you need help with other car related devices (selling your car, etc.) so he is easily the most helpful mechanic I’ve ever worked with. Also important, Frank and his team are very kind people, and I always feel that I’m in the best hands here. All in all I can not recommend this place more! Thank you so much, Frank!
Update : they called me and gave me a full refundI took my car to this shop for oil change and check up services. They told me that I ...........
Great direct, no nonsense sales experience through the we with Chris Phan. No pressure. Easy and honest finance conversation with David Manalo made for a quick process. The exceptional walk thru of the myriad of options with James was very useful.
Comfortable experience. Very prompt. Kept appointments and promises. Straight forward!
We received excellent service from Boris. He was very polite and helpful. I will recommend his services to anyone who doesn't want to hassle during the negotiating process. Thank you
What a great experience! Manager Mr.Singh was so helpful and knowledgeable! Highly recommend this business!!
In February 2016 I had a major repair job done to my 2014 Dodge Avenger. On April 7th I heard a strange grinding noise coming from my car's left front tire but it didn't continue after I braked to stop my car, I got quotes from three different Berkeley shops for parts, labor and inspection service for potential repair? Alan at Bauer's was very professional and direct about what services he could provide so I decided to try Bauer's Auto Repair. It turns out that the February 2016 repair work done on my car (by a different shop) was faulty and Alan's team found and fixed the problem. Alan and his team photographed their work and gave me a report. Great service, fair price and (I'm) a happy customer. Thank you Bauer's Auto Repair.
When I want to return the wrong parts, Michelle tell I can not return, after I ordered she tell me it is not returnable, never explained to me before I order, also it is a wrong part
Henry's a real down to earth and honest fellow. I thought I needed a new starter but it was diagnosed as nothing more than a spent battery. This saved me hundreds of dollars. He also recommended a towing company which was equally as honest , efficient, and genuinely friendly. I believe the towing company was called R & R. Also Henry garage was overflowing with cars to be repaired but he had me out of there within an hour saving my day to complete what was scheduled.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.