Stopped in to get my truck washed, chose the $16 wash and ran through. When I got home I looked the truck over and it was still dirty in a few spots so I called and spoke with Dick, the manager, and explained what I had found. Dick told me to bring the truck back and they'd make it right, and he did. Great customer service and well managed. Thanks to Dick and the Speedy Splash crew for taking the time to make a small mishap right again.
My husband and I have always been regular customers of Castle Bay car wash in Bentonville. We were just in line at the automatic wash bay when the BMW in front of us apparently changed their mind and put it into reverse and slammed into us. Oops, accidents happen. But the castle bay car wash folks came out 3 times in 10 minutes to demand that we move- even though we told them we couldn't move as directed by Bentonville Police and NO ONE was in line behind us. They NEVER asked if we were ok - NOT impressed.