Mercy Clinic Primary Care - Moberly Lane

Very dissatisfied with the appointment process. After sitting on hold for several minutes, I tried to make an appointment for a wellness exam. In order to make an appointment they required I provide a Social Security number. My name and DOB was not sufficient. They pulled up my information by my maiden name. I explained that was very old and my last name is now "XYZ". So they tell me that I need to speak to their billing dept. Again, eternal hold, then they guy asks for my social again, although I told him that the appointment was just set up in their system under "XYZ"...Not good enough again. I hesitated, but gave my SSN once again. He pulled up my information, and refered to me by my maiden name (over 7 years ago) and previous address (3 moves ago). I which clinic had I visited to have this information on file. All clinics I had visited in the area, were since I had been married. About 2 years ago, I had issues with a identity scam based on my maiden name and that address, so I immediately told him I was finished with this conversation and would be canceling the appointment. I called the clinic back and was placed on hold forever again. Finally got through and cancelled the appointment. One month later I received a confirmation call for the appointment. I called them back to tell them I had already cancelled the appointment. Eternal hold again (HIRE HELP TO ANSWER YOUR PHONES!!!!) They couldn't find me. Stupid me, I was using my married name....my name for over 7 years. Again, needed my SSN to look up my information. I see no reason to EVER require a person to provide their SSN over the phone to set up an appointment. The whole process was a huge hassle and I will never use a Mercy affiliated clinic due to this ordeal.