Big O Tires
2809 SE J St, Bentonville, AR 72712
I will not utilize this establishment again. I scheduled an appointment for an alignment and a oil change last week. Even called to confirm my appointment the day of 2 hours prior. Upon arrival I decided against the oil change and expressed my decision to the associate with hopes of getting the much needed alignment. For some odd reason he stepped away from the desk and returned with another guy who said there weren't enough mechanics available to complete the alignment, and they can do the oil change but not the alignment. Due to the team having a meeting at 12pm... my appointment was scheduled for 9... Unprofessionalism at its finest. Why wasn't this conveyed during my confirmation call, how is it that all was well until I decided against the oil change. Unbelievable. Definitely not even worth the 1 star.
Came in for a tire alignment. First of all they had very poor customer service. The person I talked to seemed like he hated his job and was ready to go home! Then they go to align my tires and tell me all but one of my ball joints are out. So I take it to a locally owned tire shop who I trust to check my ball joints( would have taken it to them in the first place but they can't align trucks) and they tell me nothing is wrong with them and that they were perfectly fine. Not to mention my buddy had the same problem at the Fayetteville store. I am very disappointed at Big O and will never bring my business here again not will my friends and family. Go to someone local business! These people will lie straight to your face!
Big O Tire Team -Gary and Anthony are heros! I had a major tire failure at 5:30pm. I pulled in and they told me they would take care of me, even though they were very busy! I needed to drive from Bentonville to Liitle Rock tonight then NashvilleTN in the morning! They drove to their other store to get my tires, even though they were supposed to already be home. Now, after their thoughtful and professional services, I am now safe at home. Thanks! Honest - affordable - professional!