I stopped in here with a Prius that had a maintenance light on. I was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break down. He told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $99 and apply that to any repairs I might need. So, I agreed - he estimated $175 max.- because i didn't want the car to break down on my trip. Then they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $3000 repair- using fear tactics and manipulation. Then when I was told how much my visit was going to cost (over $250) they did not apply the $99 to the services I had done. They clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND...When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!!Completely unacceptable service department. They don't listen, they manipulate and lie to try to make more money. Just because I didn't buy my car from you doesn't mean I should be treated this way.Honesty is a better policy. Be helpful and kind.Stop stealing from people who work hard out here for every dollar in our pockets.
Day 1: What joke! We purchased a car from this dealership in 2013. Paid every dime we owed and paid on time. Not 1 missed payment. We worked very hard to make sure we paid and paid on time. The car we purchased was totalled in an accident. So here I am without a car. We go back a second time with my son in tow. He is now 18 and we thought we might help him build some credit. Mind you this new car would never leave our home because it would be my car. We made the mistake of putting in the application with my sons name first with us as co-signers. That didn't get approved because he doesn't work enough hours, whatever, so we went ahead and applied for the car in our names. My husband and son sat for 5 hours waiting for a decision only to be told the department that made the decisions was gone. Awesome customer service there, ya think?Day 2: We never got a call from them, we had to call them. They probably didn't call us because they had to tell us we were not approved because it was a "straw purchase". We were told that because we were purchasing with our son, we were not approved. Mind you we have 4 years of perfect credit with them. We were only trying to help get our son some credit starting out in life. Go figure. They must have really full bellies to not want more money. It's too bad they don't want to keep their good customers. I will never refer anyone to them again. Seems like such a waste.Funny thing is, we were honest. We didn't try to hide anything. We were only trying to help our son too and got screwed for it.
I took my car in to get the gas gauge and a few other things fixed. $960 later, they gave me my keys back so I could find that my gas tank light was still on. When I went in to tell them that there was still a problem, they had the audacity to tell me it must have been my fault for not telling them what the problem was and they would be glad to take another look at it for $300. It must be nice to have the Toyota market cornered in Southwest Michigan so that you can provide HORRIBLE service. Now I have to drive to Indiana to get my car fixed.