Horrible experience, took my 3 year old daughter to the salon today to get her hair cut, she was so excited!!! We were told it would be 15 minutes as one young lady was ahead of us. We sat in the waiting area where we were instructed to go by the staff. Once the young lady waiting was done a lady with her two grandchildren came in, she was a regular client I guess so they took her granddaughter before us. I was like ok maybe it's because she needed that stylist, so I'm sure we'll be up next. At this point our wait was around 35 minutes. The other stylist was still working on someone. Once she was done with foiling her client which was now around 50 minutes I was like great were up. Then another lady came in and brought her daughter the stylist automatically took her and started working on her. I politely asked how much longer it would be for my daughter. The stylist said well you should have been next... then said nothing... didn't apologize didn't say hey you need to take care of them first... nothing!!! Needless to say I'm upset, so I asked for the managers name and number. Finally I got a pathetic sorry ma'am! I work with customers everyday if I ran my business this way I wouldn't have one! I called the manager and left a message of course no call back... if you want a good experience go right down the street to Great Clips they treated my daughter like a princess and I can't thank them enough for making her smile after all this!
It says walk ins welcome so I walked in and was greeted with "what do you need?" well a hair cut "we don't have time for you today, sorry". So I went next door to another salon that said walk ins too and they actually took walk ins. and I was greeted with "how may I help you! sure we take walk ins! , got a nice hair cut and convo and I'll be back to Genesis salon across the street and will bring my 3 children for their monthly hair cuts. Customer service and respect always pays .
My family has been loyal customers for 10 years and my mom was a couple mins late for her app. and they canceled it and treated her worse then I've ever seen in my entire life! We drive 45 mins to this salon. Said they called her phone to see if she was still coming and she asked what number. Turned out being my dads number and my mom said he recently passed away and the managers response was Its not my problem your situation has changed! That's the coldest most heartless thing someone could possibly say! Needless to say she left in tears and cried half of the day! I will never return here. I hope there business goes to hell for treating people like dirt.
Absolutely love gail! Shop is alwaYs super clean. She can always manage to squeeze me in. And she does exactly what i ask of her. Thanks gail! ����
Best place in Arkansas for great color and fab styles and a true dream team of stylists!
The Moderne Salon is a historical salon located downtown Benton with six talented stylist and esthetician offering current and updated services. Walk ins are always welcomed and early/late appointments are available. Full service salon for all hair, facial and nail needs.
These ladies will definetly take care of you! One of the only salons you can find to fix that weekend screw up job you got on a Monday!!! Lol!!! Kelli Carr
If you want your hair or nails done, go to Hair Faction! Joanne is the nicest and most talented hair dresser! I love her and her cozy beauty shop. Don't waste your time going to other places that make you feel awkward and just want to run out of there. Joanne makes you feel like your family!