Extremely disheartened by this company. Had to go almost 3 weeks without back-up oxygen tanks! Company said could only come out to my house on a Thursday. First appt. they never showed or even called after I had to cx a doctor's appt and wait all day. Second appt that I had scheduled they never came out but when I called they said that I SAID not to come out that day which is a complete lie!!! Then before the third week even came about, that Monday morning around 2am my concentrator woke me up with a loud continuous noise. I called and after speaking to two different people over phone they finally agreed to come out. When the man came with new oxygen machine he made a comment "oh, that's not that loud". I told him that the motor never stopped running even after it was unplugged. Then he had the nerve to tell me you have tubing, get yours. He never explained how to operate or care for new machine. He just told me to sign paper and left. I had a doctor's appt before the next Thursday which would have been 3 weeks without back-up tanks. Oh and by the way the town next to mine lost power for quite a few hours because of a storm. I would have had to go to Emergency Room, called an ambulance to get there because I would not have had ANY OXYGENT AT ALL. But thankfully I didn't loose power so I still had my concentrator. As you can see I am currently looking to switch companies. Rotech claims they are there for you 24/7 which is a total lie. they kept promising me to come out but never followed thru even though I supposedly spoke w/a supervisor. their excuse was "we are not in your area until thursday and we are coming from Bensalem". So this should be MY PROBLEM??? i DO NOT RECOMMEND THIS COMPANY AND I AM REPORTING THEM TO BETTER BUSINESS BUREAU
Serving the Bensalem Area
I spent a lot of time researching oxygen concentrators when I realized that I would spend the rest of my life needing one. I spoke to many owners a…
Serving the Bensalem Area
From Business: OxiMedicals executive team has over 30 years of combined experience selling and servicing oxygen concentrators; our experience enables us to answer patient questi…
I dealt with a very nice customer service rep named Aida. My mother needed a hospital bed, oxygen and a mechanical ventilator. Brotherston was the best! They took care of everything. The delivery man was top notch. They have pulmonary specialists there that come to the house and make sure you have everything you need. We were with them for 2 years. Nothing but the best. Thanks.
I've used this company in the past but apparently under new ownership or management because they are absolutely THE WORST for customer service. Deliveryman is wonderful - maybe he should give training in customer service. I recently required a CPAP machine and was told in order to have it delivered I would have to pay off my $130 balance for an oxygen concentrator which I had only received a bill for the week before. Hello, talk about prompt payment - you've got to be kidding me. I advised staff that there might be a glitch with the insurance approval and requested how much it would cost to purchase a unit outright. I was told it would be approx. $800 if I paid cash but if I used my credit card it was an add'l $100 - really - $100. I know banks charge but this is outrageous. I asked if it could be delivered Friday night, as I work and would have the money than. I was informed that no they don't deliver at night. How about Saturday - no they don't deliver on the weekend. I explained I had to work and couldn't take off - the rep checked with her supervisor and was told that if I wanted to have an evening delivery it would be an additional $100+ but if I accepted a daytime delivery it was no charge. Really ?!?!?!?! I explained that I could be at home for my lunchtime of approx. 1/2-1 hr if they gave me a specific window - I was told they don't know when they would deliver but would give me an approx. 2 hr window Friday morning. The final straw was when I asked the name of the supervisor so I could write a letter and was told "Jim" no last name - sorry can't give that out - even after checking with the supposed supervisor I was told "no can't give last name - sorry". Well you should be sorry, sorry that you run such an unethical business that you would charge hundreds of dollars because you are inconvenienced by the customers who keep you in business - well shame on you and your business practices and maybe "Jim" ought to learn to be a real supervisor and man up and actually put the customer needs above his own anonymity. A VERY dissatisfied customer.