I dealt with a very nice customer service rep named Aida. My mother needed a hospital bed, oxygen and a mechanical ventilator. Brotherston was the best! They took care of everything. The delivery man was top notch. They have pulmonary specialists there that come to the house and make sure you have everything you need. We were with them for 2 years. Nothing but the best. Thanks.
The Inogen One G4 is amazing. Thank you Inogen for making my life better for me and my family. The G4 is very mobile.
Serving the Bensalem Area.
From Business: OxiMedicals executive team has over 30 years of combined experience selling and servicing oxygen concentrators; our experience enables us to answer patient questi…
10201 Broadway ExtOklahoma City, OK 73114
From Business: *The Leader in Prosthetics *Family Owned Since 1947 *Creating An Atmosphere to Promote Comfort and Healing in Our 21,000 Sq Foot Center *Call for Free DVD or Vide…
4920 York Rd Store 10-Buckingham Green Shopping CenterHolicong, PA 18928
From Business: Laundre Opticians has been in business for over 30 years, serving the Bucks County. We provide eye care services at an affordable rates. We provide world class ca…
I've used this company in the past but apparently under new ownership or management because they are absolutely THE WORST for customer service. Deliveryman is wonderful - maybe he should give training in customer service. I recently required a CPAP machine and was told in order to have it delivered I would have to pay off my $130 balance for an oxygen concentrator which I had only received a bill for the week before. Hello, talk about prompt payment - you've got to be kidding me. I advised staff that there might be a glitch with the insurance approval and requested how much it would cost to purchase a unit outright. I was told it would be approx. $800 if I paid cash but if I used my credit card it was an add'l $100 - really - $100. I know banks charge but this is outrageous. I asked if it could be delivered Friday night, as I work and would have the money than. I was informed that no they don't deliver at night. How about Saturday - no they don't deliver on the weekend. I explained I had to work and couldn't take off - the rep checked with her supervisor and was told that if I wanted to have an evening delivery it would be an additional $100+ but if I accepted a daytime delivery it was no charge. Really ?!?!?!?! I explained that I could be at home for my lunchtime of approx. 1/2-1 hr if they gave me a specific window - I was told they don't know when they would deliver but would give me an approx. 2 hr window Friday morning. The final straw was when I asked the name of the supervisor so I could write a letter and was told "Jim" no last name - sorry can't give that out - even after checking with the supposed supervisor I was told "no can't give last name - sorry". Well you should be sorry, sorry that you run such an unethical business that you would charge hundreds of dollars because you are inconvenienced by the customers who keep you in business - well shame on you and your business practices and maybe "Jim" ought to learn to be a real supervisor and man up and actually put the customer needs above his own anonymity. A VERY dissatisfied customer.
This company is very difficult to work with. They lose scripts, reject them even though they are authorized, then explain it with information that directly contradicts the physician. Is it incompetence or direct attempt to frustrate the customer? Either way, I wish my insurer had given me other options.