I ordered an $80 + cake for my daughter’s bridal shower, and they spelled the groom’s name wrong. My husband picked the cake up and did not notice they had John instead of Josh... I called the bakery from the shower they said I had to bring it back to have it fixed; with 30 minutes before the bride was due to arrive it was impossible. One of the women I spoke to got nasty to me on the phone basically blaming me for their error. Hornburger’s completely lacks any customer service skills. I will never ever grace that place with my presence again, I will make it my mission to make sure no one else repeats my mistake by going to them for anything. By the way the pound cake was dry and stale, no one wanted to take the leftovers home.