Throughout the many years with Volvo and esp here in Bend I have always been taken care of in a courteous professional way. Service has been consistently thorough and I have had the same excellent techs!
Great experience buying a car with Jason. It took a long time but he answered all of our questions and we left very happy
Marcus at Smolich Motors was amazing and helped me pick out a new car and get me the price I needed!
We were referred to Ryan last month and cannot be happier to have gotten him as our salesman. Thank you we appreciate you buddy!!!
Great service every time I walk into Smolich Motors, I would highly recommend them for your service and purchasing a vehicle.
Had a great experience purchasing my RAM 3500 from Smolich Motors. They had a great selection and the staff was great.
They talk a good game but the sincerity of their actions don't quite measure up. Wanted to believe this local family owned dealer would be a great customer experience. Sadly, I was mistaken. Lackadaisical attitudes, failure to return phone calls and inaccessible / uninvolved management. They don't seem to like customers too much. They behave as if customers are a bother. Don't ask any questions, just do as you are told. You are not in charge. I don't like to be herded or managed "into a box". Somehow they forgot how and why they are in business - Customer Satisfaction. When I feel my needs are being taken care of by someone who is knowledgeable and actually cares about my service experience (and knows I have a choice), I want to reward that company with more of my business. If not I need to go elsewhere. Since the local Ford and Subaru service all brands I guess I'll try them. Maybe they know how to earn business and treat customers well.
The Sales Mgr. called me first thing this morning. He wanted to address my concerns. It took most of the day but everything was taken care of. I am very pleased with the solutions . Some times people fall through the cracks, it happens. We are all human. Kendall Toyota came through for me and I really appreciate it. I would defiantly recommend this company. Thank you again.
Fair trade-in price for my truck, and a fair price for my new Tundra. Exceptional customer service and outstanding parts and service facilities.
Toyota of Bend modified our appointment to better meet our schedule and the technician worked through his lunch hour in order to get the car done early for us, very good customer service from our prospective!