Don't buy if you are out of town. The sales experience was 5 stars. Had a door and a table that had to be replaced. Took me 5 months to get both items with me calling every month. Still have not been reimbursed for the hardware and changing the hardware over to the new door and table. Being out of state they don't seem to be concerned with making it right. This was written into the deal and we are at about 10 months and they have not completed their end of the contract.
My husband and I are new to trailers. I picked the first one and was more interested in size, rather than our needs, fearing that it would be difficult to operate. When Big Country found out we weren't totally happy with our selection, they had us come back in and got us into a trailer that we love. Everyone went above and beyond to make sure we were satisfied. And the guy who did our walk through was especially helpful, again, going the extra mile to show us how everything worked and even some driving tips. We highly recommend Big Country RV. Reggie and Linda W.
Everyone is friendly, helpful and knowledgeable. The customer lounge is very nice. Been a customer for several years and have no complaints.
My wife and I were in the market for a new trailer, as our current trailer was over 25 years old. We visited a couple of the local dealerships and could not find exactly what we were looking for. We went to the Sportsmen show last month and Big Country RV was there with a huge selection of trailers. Our salesperson, Ron Allen was very knowledgeable and helped the transaction go very smoothly. We feel we got a great price and they even took in our 1988 trailer in trade. The main reason I am writing this review is I received a call today from Big Country just asking how everything is going with my new trailer. It shows in this day and age, service after the sale actually exists. They will be my business for years to come and referrals as well.
Stopped in to get a part and ended up trading our old Terry for a new Hideout. Great deal and everyone was very pleasant to deal with. Thank You Big Country
Thank you Brian, You did a great job for us. I've known the folks at Big Country for over twelve years and in all that time they have always taken super care of me. Keep up the good work!
I am horribly upset by the service I have received at the Redmond store. I bought the RV from you so I wanted to support you but I feel that your organization lacks the ability to truly take care of the customer. When I bought the used RV there were several small items that we discussed prior to purchase to be repaired. These were agreed upon and I was told they would be fixed. Upon arrival none of the items were done . So I waited and had them fixed. They may seem minor to you but I believe in doing what I say. So this was lesson one for me. I have had the RV there a few times for weatherization and asked for other small things to be done. They never get done! So lesson number two. Then this year I drop it off prior to the freeze of November. I know it was the day before the freeze but I was told drop it off and we will take care of it. Little did I know it was going to take a week to touch the RV! Well by that point everything was frozen and there were several items broke. The water heater being the biggest along with the shower head. I was called to come pick up the motorhome but there were a few things that were broke. You were willing to fix them but at the price tag of $974.00!!! If it was my business I would have communicated this PRIOR to drop off. At that point I asked if you would take some ownership in the issue and split it. I was told that any RV dropped off November 10-11th was not eligible for any assistance. So this was lesson number three for me. And just like baseball three strikes and you are out. I will never have any service, buy any parts, refer a person, or by another RV from you. It is truly unfortunate that it has come to this but I have been honest in my conversations with you and have gotten no where. The only power I have left is to not give you my hard earned money to waste!
I got Pro-Packed by Big Country RV. I could write a novel with all my terrible experiences while purchasing a 5th wheel here.Unauthorized add-on that cost 25% of the base value of the unit (they even took the liberty of getting my loan approved for the higher amount, thanks for that!), and several LP checks and a disconnected gas leak detector. Good thing my family didn't die from their neglecting to perform STATE MANDATED gas leak checks!