In mybook® Home Collection (edit)

Added to your home collection.
Removed from mybook!

We took this business out of your home collection.

Standard TV & Appliance

Map & Directions
(2 Reviews)

63736 Paramount Dr, Bend, OR 97701

(541) 388-0088

CLOSED NOW
Today: 10:00 am - 5:00 pm
Tomorrow: 9:00 am - 7:00 pm
72
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

General Info
Standard TV & Appliance was founded in Portland, Ore., in 1947. The store now has locations across Oregon including the towns of Portland, Beaverton, Tigard and Bend. Standard TV & Appliance sells appliances, mattresses, electronics, televisions and home theater systems. The company has the largest appliance showroom in the Northwest.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Phone: (541) 389-0778

Fax: (541) 389-0778

TollFree: (888) 678-0088

Services/Products
  • Mattresses
  • Refrigerators
Brands
Fisher & Paykel, Maytag, dacor, dishwashers, electronics, microwaves, refrigerators
Payment method
discover, amex
Neighborhood
Boyd Acres
Categories
Major Appliances, Consumer Electronics, Mattresses
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Pets Allowed: Yes

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

bobsinbend

04/13/2012

Overall
At Standard TV and Appliance t...

At Standard TV and Appliance the slogan should be we are 100% Commission Driven! Even our service technicians work on commission.



14 months after purchasing a top of the line Electrolux Washer and Dryer from Standard TV and Appliance, the dryer failed. We paid close to $3,000 for the set, with the expectation that they might actually last longer than 400 days.



On March 13th the dryer from the pair failed. It had a faulty heating element and after 4 visits from the technician from Standard TV and Appliance the dryer still does not function.



On Wednesday, March 14th, I called to schedule a tech to look at the dryer.

On Saturday, March 17th, the tech arrived, and new door switch was ordered (a $37 part).



On Wednesday March 28th, the door switch was in and scheduled to be installed. The door switch was installed but did not fix the problem. So, a new control board was ordered (a $205 part). This part was rushed out by Electrolux and actually delivered to Standard TV on March 30. Nice job Electrolux!



The following Monday (April 2), I called Standard TV’s service department to follow up. I had been expecting the part the prior week but maybe it was delayed. No, they got the part and would like to schedule the installation on Friday April 6th. Really! I have only been out of a dryer for the last 3 weeks. On April 6th, new control board was installed but still did not fix the problem. So a new heating element was ordered and a new control board since it was assumed that a short caused the first replacement board to be fried. The action to replace the heating element was recommended by Electrolux support. (another $159 in parts).



These parts arrived and on Thursday April 12 and were installed. The original heating element was removed (for the first time) and inspected. The part was obviously defective prior to installation into the new dryer. Over time the coils had expanded enough to finally contact the outer tube which resulted in a short. This also caused the thermal fuse to fail. Does Standard TV and Appliance have any thermal fuses? No. It would need to be ordered. This part ‘should’ be in next Tuesday April 17th…

Fortunately, Electrolux has been kind and provided a credit for the parts: $399 so far. Standard TV still plans on charging $149.00 for the ‘service call’.



If you are in Bend Oregon, you might want to do your appliance shopping at a really big box store or someone who is actually a local company with local service. Standard TV and Appliance is neither.