Standard TV & Appliance
63736 Paramount Dr, Bend, OR 97701
|Mon - Sat:|
Phone: (541) 389-0778
Fax: (541) 389-0778
TollFree: (888) 678-0088
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Pets Allowed: Yes
At Standard TV and Appliance the slogan should be we are 100% Commission Driven! Even our service technicians work on commission.
14 months after purchasing a top of the line Electrolux Washer and Dryer from Standard TV and Appliance, the dryer failed. We paid close to $3,000 for the set, with the expectation that they might actually last longer than 400 days.
On March 13th the dryer from the pair failed. It had a faulty heating element and after 4 visits from the technician from Standard TV and Appliance the dryer still does not function.
On Wednesday, March 14th, I called to schedule a tech to look at the dryer.
On Saturday, March 17th, the tech arrived, and new door switch was ordered (a $37 part).
On Wednesday March 28th, the door switch was in and scheduled to be installed. The door switch was installed but did not fix the problem. So, a new control board was ordered (a $205 part). This part was rushed out by Electrolux and actually delivered to Standard TV on March 30. Nice job Electrolux!
The following Monday (April 2), I called Standard TV’s service department to follow up. I had been expecting the part the prior week but maybe it was delayed. No, they got the part and would like to schedule the installation on Friday April 6th. Really! I have only been out of a dryer for the last 3 weeks. On April 6th, new control board was installed but still did not fix the problem. So a new heating element was ordered and a new control board since it was assumed that a short caused the first replacement board to be fried. The action to replace the heating element was recommended by Electrolux support. (another $159 in parts).
These parts arrived and on Thursday April 12 and were installed. The original heating element was removed (for the first time) and inspected. The part was obviously defective prior to installation into the new dryer. Over time the coils had expanded enough to finally contact the outer tube which resulted in a short. This also caused the thermal fuse to fail. Does Standard TV and Appliance have any thermal fuses? No. It would need to be ordered. This part ‘should’ be in next Tuesday April 17th…
Fortunately, Electrolux has been kind and provided a credit for the parts: $399 so far. Standard TV still plans on charging $149.00 for the ‘service call’.
If you are in Bend Oregon, you might want to do your appliance shopping at a really big box store or someone who is actually a local company with local service. Standard TV and Appliance is neither.