I used to really enjoy the services I received by stylist Carissa Frost. She's a great stylist but after more than a year of service we had a disagreement over a scheduling issue and she insulted and berated me. When I called the salon to ask them to have her stop, she continued to harass me. I finally had to block her so she proceeded to message a friend of mine who was also a client of hers and berated and insulted her. Customer service completely lacking and the salon owner should be more sensitive to the fact that clients were being harassed.
Kristi is awesome !Flexible scheduling.My hair looks great ��������������������
Soooo relaxing and professional. Shelly is very knowledgeable and sweet. Her touch is so soft, I think I fell asleep during my facial!
My 1st time here , I called for an appointment and was able to go in 30 mins later, no wait .... Love that!! ... Very nice and clean place not overcrowded ... I had a manicure and pedicure, my tech didn't rush and the results were great ... I definitely recommend her and I will be back soon
Awesome Builder. Attention to detail and quality of his work is par excellence!Built us a great home and came in under budget and on-time. We couldn't be happier!
Never, EVER will return. When one walks in with long naturally curly hair the stylist should assume that walking out I would want the same. It is still long but she HAD to blow dry and straighten with an iron (in 97 degree heat), with out asking. Then "doesn't like to take cards because the company charges me". Guess what, price of doing business! (especially at your rates Katie). Hair is mediocre at best and will need to be repaired next week when a true stylist can do it. One who is aware that if you blow dry curly hair it might frizz! And, hopefully will keep their boobs out of my face. I mean I get having a big chest, believe me, but cover it up, I am not impressed.
I made an appointment for my wife to have a massage and facial. When she showed up 10 minutes early, nobody could locate the massage therapist. This wasn't They're a problem until 20 minutes later. The receptionist called, unsuccessfully, 25 minutes after her appointment was scheduled. She waited for a half hour while they offered the full price facial if she waited a scant 30 extra minutes (bringing her time in the lobby to 65 minutes, for those counting at home). Never at any point was any real apology issued or anything done to rectify the situation. We had left early from Eugene so my wife could relax and have a day away from the kid. What we got was a half hearted sorry and a ruined day. I don't expect free stuff or to have the staff beg for forgiveness, but even ANY attempt to fix things or offer to reschedule would be enough to deter me from scribbling this novel on the page. I find it hard to believe that a business could be so poorly run.
My husband set up an appointment for me to have a facial and massage while we were visiting from Seattle. My appointment was confirmed after the staff called him the day before, and we made sure to get up early for the drive. We arrived about a half an hour early, I went in about 15 min. before my appt and was told the massage therapist was out at lunch and they didn't know where she was. No biggie, I was early. 45 min later they still couldn't locate her, and instead of starting my facial I was made to sit in the corner of the salon waiting and being ignored by staff. Another woman arrived for her appt that was at the same time as mine, but they decided to start her facial first while I still waited. Eventually I was told I could at least get the facial, but I'd have to wait another half an hour!!!! I was issued a half hearted oh sorry and told the massage therapist probably didn't realize she had an appointment, so I left because I'd rather spend my time with my 2 year old and husband. Being a stay at home mother I rarely get time to pamper myself, so this was a huge disappointment to me and made my husband feel terrible that all his planning went to nothing. At no point during my waiting did I feel welcome there, no one looked at me or talked to me. On the bright side I'm really glad I didn't spend any of my money there, I had plans of buying many skin care products as well as make up, perhaps I didn't look like I had enough money seeing as how I had just driven hours to get there. I'll never be back to Bend, and I will take my business to Seattle spa's where I won't be treated like a burden and my appointment will be remembered... This was the worst experience I have ever had in a business!