I am so glad I came here to get my car fixed (I initially went to another body shop in the area but since they were shady and inconsistent with their hours, I turned to Yelp for advice). umair is extremely customer-service oriented and are very friendly. The insurance adjuster I worked with was not helpful at all and was making it very difficult for me to get a rental car. umair handled it all for me and made sure that I had a rental car that afternoon - they even offered to drive me to Enterprise to pick it up. I had what appeared to be minor damage from an accident and of course, the insurance company wants to do things as cheaply as possible. When they pulled the car in to start repairs, they found more damage. umair worked very hard to deal with the insurance company so that I wouldn't have to sit on the phone with them to figure out the final details. My insurance adjuster insisted on using after market parts but umair have high standards - they truly care about quality and detail. Plus...where were they supposed to find after market parts for a brand new 2015 A4? umair kept in touch during the whole process and gave me updates to let me know the status of my repair and if there were any delays in getting my car back. Since they had to wait for parts to come in, I needed to have my rental car for longer than initially expected. Again, collision works made sure to communicate that with my insurance company to ensure that my rental agreement was extended without additional charge. When my car was ready to be picked up, I headed back to the body shop. There were a few customers ahead of me waiting to either drop off or pick up - there was a comfortable couch in the waiting area where I hung out and talked to umair. The staff makes you feel welcome and at home. They never rush you or make you feel like you're bothering them. I never once felt like I was being hustled or tricked - these gentlemen are honest and straight forward businessmen who are proud of their work. They detailed my car and honestly, it was cleaner inside than when I first purchased it brand new off the lot! It was a nice service they included with my repair, and I appreciated it a lot. I didn't have time to wait for the exterior to be washed...but I had to come in later that week to drop off an insurance check. umair had it washed while I was there! So awesome. I have recommended this place to family and friends...and will come back again!
Diamond Auto Body provides great customer service! When I showed up, my car was taken in on time. The customer service rep was very friendly and helpful and explained pros and cost of whether to file an insurance claim. I was able to get appointments within 2-3 days for estimate and to have the work done. They took me to/from the metro station because I was not getting a rental car. Highly recommended.
A deer left a nasty damage to the car, but after taking my car to collision works, it looked better than new. I knew it was in good hands by the nice and friendly staff there. They are called collision because of their great work that is precise to original manufacturer, or even better.
Prestige did an excellent job for the BEST Price and give me a lifetime warranty on workmanship.. Great service and a rental car for $20.00 a day.WOW!!!!
DIAMOND AUTO,Talk about customer service, the best very..... I HIGHLY RECOMMEND THIS SHOP TO ANYONE.YOU GUYS AND GREAT !!!