Dealing with Brian in sales was the worst mistake! He absolutely refused to give me a figure for my trade or vehicle I bought until I told him to give my keys back. Finally the sales manager became involved and it went much better. Then the matter of getting some follow up service work done turn into a fiasco as Brian made up one story after another until it finally took 2 weeks to get in shop. A truck wash that was promised never materialized. He is a very unorganized and forgetful person to be doing sales. You know the old adage " To be a good liar you have to have a good memory"! Dealing with everyone else was OK but Brian knocked 2 stars off the rating.
I have purchased several vehicles from Greg Oates. The guy is straight up no fluff he knows how difficult I can be. He points me in the right direction everytime.Great customer service
I have bought cars and trucks up and down the East Coast from Maine to Florida since 1960. Buying a used truck is buying a used truck. The price was below KBB and Cargurus suggestion. However, never have i known a dealership that had better after the sale service that was helpful, friendly and professional. When it comes time to buy another truck, i will come back here from where ever I am on East Coast.
Wrote a check for $12,000 for a car on May 9th. Still to this day do not have it. There 72 hour return is a joke. We returned it the next day after we bought it. They had covered the smoke up inside. It STUNK. Told them we were not happy at all. Said they would fix it along with the paint that was chipped. Went back to get it still not fixed. Said it would be fixed this past Thursday. Went today the 23rd still not fixed. They still have my car I traded as well as the one I paid for. Told me to get a lawyer. The Keith Hawthorn way I guess. I will get one.
I stopped by Keith Hawthorne Ford after visiting 3 other dealerships. I was greeted by Miguel who was very patient and knowledgeable. He went above and beyond to make sure I found the right truck. I was looking for an older truck but ended up getting a great deal on a 2014 Chevy Silverado with 21k miles. The rest of the staff and even the GM was also friendly and took time to talk with us. I am very happy with my purchase and would recommend them to my family and friends. Thanks Miguel!
Checking out a transmission leak took longer than I anticipated. However, the service manager called and explained the reason for the delay. He also allowed me to come pick up my car so I could use it while the parts were being ordered.
I am a young car buyer after they took advantage of me they screwed me. This is the second chance I have given them and both times were horrible. This time far worst than the first. After being told my car came with Sirius radio and showed on the test drive that it had Sirius and only 7 miles on the car. When I pulled off the lot my car had 85 miles on it and no Sirius. So as if swapping cars was not bad enough when I drove straight back to the dealer I was told that it would be made right. Like you can make switching cars right. It has been four months and finally someone there gave up and told me so sorry for my bad luck and to get lost. I have be n yelled at avoided, hung up the on and called a liar. Go any where else but here trust me save yourself so trouble.
Sold me a car that had bad motor took my truck in on trade. Now I'm out both cars.
sold me a car that he knew had engine problems which were doctored up. denied any wrong doing now i'm stuck with a lemon
I have to agree. We bought a new vehicle from them and the promised in three months they would refinance at a much lower interest rate, which we got in writing. When the time came to refinance, they gave us the run around for a week and then when they finally did the refi, they did not pay off our current vehicle loan, while they sat on the money from the new financial institution for weeks, making us late on our payments, paying interest on two vehicles and they also added in almost $700 in bogus charges to do a refinance. Very bad company!! Do not trust.