I was referred by my Physical Therapist and called their office. They told me I needed to send copies of my previous foot doctor before I could be seen and to get a referral from my doctor. I did this and proceeded to call at least 10 times. Each time I was transferred to someone else who never answered the phone and I finally gave up. I wanted to see this doctor as he came so highly recommended but have gotten a referral now to another and wasted over a month of foot pain over it. It was as if they didn't want to wait on me. The last resort was today I left a voice message explaining all that had gone on and still no call back. So sad. This is a service business to help people!!!!!