1317 Railroad Ave, Bellingham, WA 98225
11/08/2008Provided by Citysearch -
""I am a successful business woman and don't need your business"". This is the owner's response to my purchasing 4 items and getting home and finding only two in the bag. When I called she said they had forgot to include one item but insisted I had the fourth item.
I spent as much as $1500.00 at a time in her store, If I can afford to spend as much as I have in the past why would I argue over an $80.00 dollar item. She wanted me to watch the video of them putting the item in my bag and then sign a form saying I basically stole the item. The reality is you can go to Free People website and purchase most of the items She sells and sometimes for less.
The missing item for her was probably $40.00 and with her mark-up $80.00. Not much of a loss to keep a good customer.
She raised her voice and hung up on me twice, perhaps it was a bad day for her and a sad day for me, I won't shop there any more. If she would have swallowed the loss of $40.00 dollars for an item I don't have but paid for I would still shop there and actually have nothing but praise for her integrity.
I'm sure the owner is probably a very nice person and I have enjoyed shopping there but I guess it just takes that one bad experience to end the relationship. The good news there are other small locally owned stores who offer great clothing, but I do think this was pretty unfortunate.
The owner let her emotion get in the way of logic and keeping a customer who not only purchased often and spent probably more then the normal customer but also sent friends to her store.
I certainly would not bad mouth her to perspective or current customers, I simply won't say anything.
This review is my last thought on the experience, I just wish there had been some integrity to make the situation right.
In all fairness the owner did let me return the two items I had in my bag when I returned home and the two items I paid for but had mysteriously disappeared.