Factoria Eye Clinic

My wife went here for an eye exam and to get her glasses. After the initial visit with doctor Jensen, he gave her a wrong prescription. She had the glasses made from this clinic as well for over 500 dollars. After wearing it for a couple of days, she had severe headache so we decided to go back to the doctor to see if the prescription was incorrect. A couple of optometrists from the front desk told her she needed to wear it at least 2 weeks for her visions to adjust, and so she did. The headache became much worse, and she was unable to focus on anything when wearing it, so she decided to take it off and we made another appointment to see if the prescription was incorrect. An intern from this clinic did an exam on her vision this time and gave a different prescription, which was also wrong.



Doctor Jensen said he would send her to an eye specialist on Friday that week. Friday past, no one from this office gave us a call. The next Friday we called in to check when my wife would see the specialist, for which they said they would contact the specialist next Monday. Another week past and nothing came from this office so we call them again. After 3 weeks, we got a call from them to schedule an appointment.



After the exam with the specialist, he said my wife doesn't need to wear any glasses. The reason why she had severe headache was the prescription was very inaccurate. A few weeks after, we got a bill of $450 dollars from the specialist. We then called Factoria Eye Clinic to see why we had to pay for it as it seems like a malpractice here. My wife doesn't need to wear glasses and we already ran back and forth so much just to end up receiving a bill and some bad headache experience. Probably they charged my insurance companies for the exam even though we got the refund for the glasses.



After my complaint, the clinic said they would have someone name Jacob called me back on Friday or next Monday. No call from Jacob so we waited until the end of the week and called them to remind. Two weeks after, Jacob called and said we needed to pay for the bill. He said as I recall, "You have a choice to visit a specialist or not. Even though doctor Jensen referred you to a specialist, and we made an appointment for you but you still had a choice to whether see a specialist. Because you did, you have to pay. Normally we don't allow refund on glasses but we made an exception on this case."



After hearing what he said I was speechless. Looks like a clear malpractice and doesn't make any sense. What does it even mean you have a choice to see the specialist after the doctor there referred her to one and they made an appointment for her...



I would stay away from this clinic.