Whenever possible, expect to be charged a fee (HUGE fees). Need a form signed? $250. Need a copy of the HOA documents listing Rules & Regulations? $305. Going to rent your condo to a tenant? $300. Want to set up a satellite dish? $1000 deposit.Kappes Miller specializes in daylight robbery. I may have purchased a condo and thought of myself as a homeowner, but they will make you feel like they own you. And your bank account.
If you're getting scammed by PLP like so many others, file a small claims court case, then Consumer Protection Agency, FTC, TransUnion/Equifax and BBB. Small Claims court will only try your case if you're able to be physically present. Forget trying to work through City of Bellevue mediation. PLP will just blow it off. WA Attorney General's office doesn't want to do anything for anyone,, ever. Bump it up and sic some federal agencies on PLP.
These people are a bunch of jokes. For months they sent my mail to the wrong address and then started tacking on late fee after late fee due to THEIR MISTAKE. After repeated attempts to reconcile their error, they kept telling me that the problem was mine because they "had communicated the fee." Apparently they want people to also be telepathic to use their services. Terrible company with awful customer service.
Not good. We had them for a while and they changed community managers quite often. Didn't do a good job......
I have moved several times and had many different landlords/property management companies. Brink impressed me right from the start. The office staff is very friendly and timely. They take care of maintenance request quickly and keep you in the loop. As always, read your lease carefully and ask questions.
Reporting to the Better Business Bureau for the way they have handled our move out and security deposit. We rented through Brink for 2 ½ years. My Fiancé and I just purchased a home and since our contract does not allow us to sublet we put in notice to terminate our lease. We gave them ample time and were corporative throughout the entire move out process. We paid April and May’s rent while they searched for a replacement. During that process the owner of the condo we were renting decided not to re-rent through Brink Property Management. When they found out they did not re-fund us the pro-rated portion of May’s rent and still charged us a “re-leasing” fee and said we owed them over $400 beyond the $1,100 security deposit we paid up front.We asked them review our statement and they responded that it was fair and did not address any reason why they did not owe us back money for May’s rent. As a new home owner I would never recommend this company. If you plan to rent your house I’m sure you would be better with another agency. If you are looking to rent through them beware.
Acacia Property Management continues to do a good job for me. They found my first renters before I even moved and they moved in only a few days after we moved out. They were great renters who paid promptly. Our property manager ensured that the home was kept in good condition and provided us with regular inspection photos and updates. When these renters bought a home and gave notice to move, our property manager did it again! The new renters were able to move in the day after the old tenants left. Thanks for the good work Acacia!
Kappes Miller is truly the worst Condo Management company I ever experienced. I had to work with them as a HOA board member and can only recommend to everyone to stay away from them / drop them. Their services include:- "Innovative Accounting"- The magic act of disappearing representatives (without the board being notified)- Bullying of board members- Unresponsive executives- And as grand finale: Unauthorized payments of HOA funds to themselves!The one good thing about them: Whichever management company you go with after/instead of them, will be better, no matter what!
This is a Great management group that has always answered my tenants and my phone calls. I recommend them!
Terrible serviceMy lesson is they retain my property for almost two month without any progress, and I finally pay ~$1000(half month rent) to terminate the service. Based on my recent experience with them, I definitely won't recommend them to any of my friend with the following reasons:1) Even for a 20mins check up, they always set the appointments 7 days later;2) After I fixed all issues they pointed out in initial check, they raised some new issues which could be fixed together with previous issues. All the extra work increased my time cost and real expense, also give me the feeling they did not seriously care their customers;3) when check the property, they are very picky, even very minor issues, like small tint on carpet, they asked to fix. If you hire cleaning company by yourself, most likely they will ask to re-do cleaning. So the only option is to use cleaning company they recommend, and of course, the price is higher;4) No professional strategy on the rental, after one & half month on the market, what they can do is to keep asking me to lower down the monthly rent even bellow the fair market price;After retain my property for almost 2 months without any progress, I really get tired to work with them. I found tenant by myself with the same price they listed in ad, and I paid half month rent as termination fee to fire them even they did not help me anywhere & any place. there are two things they did fairly well, those are the main reasons why I decided to use their service at the beginning:1) they respond the email very quickly, even the real appointment is slow;2) for every half a month they send ad click summary of your property to your email, like how many people click the advertisement link, how many inquire and how many check the property. In short, they gave the professional impression at the beginning but their service is far from professional. I won't recommend them to any of my friend.