Everfresh Carpet & Upholstery Cleaning
920 Savage Rd, Belleville, MI 48111
No coupons available
I have used this company several times in the past and although the guy always ran a little late, I liked their work and thought the price was decent. Since I live in Belleville, and they are located in Belleville, I figured it was a perfect match. I had an appointment scheduled with them last Thursday at 4 pm. When 5 pm rolled around, I called them to find out if they were running way late, or if they'd forgotten about me. The guy told me that he'd had an emergency situation and could not make it...I think a phone call from him would have been nice. So, he said he could come the following morning, but that didn't work for my schedule. He finally asked what time I normally made it in from work. I told him and he told me that we could reschedule for today, Wednesday, Aug. 20 @ 6 pm. I called him at around 2 pm today to confirm our appointment, since they don't call and confirm. He told me that we were still on. Well it is 8 pm now, and no one has called nor showed up. I called around 7 pm and got his voicemail, of course. Sometimes a good deal isn't worth it. I WILL NEVER USE THEM AGAIN, AND I WILL MAKE SURE THAT NO ONE I KNOW USES THEM IN THE FUTURE...RUDE AND UNPROFESSIONAL....CUSTOMER SERVICE SUCKS!!!!
Walden Woods Resident
08/20/2008Provided by Citysearch -
I've used them in the past, and accepted that the guy showed up a little late, but at least he came...did a decent job and had a decent price. Well this past Thursday, I had an appointment at 4 pm. When the guy hadn't arrived by 5 pm, I called. He told me he couldn't make it. Did I mention, I called. He never called. We rescheduled for today at 6 pm. I called the guy at around 2 pm today to confirm. He told me that he would be here today at 6. Did I mention, I called him to confirm, he never called me to confirm. Well it is well after 8 pm and the guy didn't show, nor call. I did give him another call at 7 pm and got his voicemail of course. I will NEVER USE THIS COMPANY AGAIN. THIS WAS THE LAST STRAW!