Mediocre to mildly annoying lack of customer service: on several occasions while in the drive-thru, I was greeted with a sarcasticly over-acting employee followed by laughing in the background. When I complained about it to the girl at the window, she just stood there and didn't respond. The kids who work here need supervision and there is an obvious lack of management. Other than that the food is good, though sometimes has inconsistent proportions of ingredients as well as sloppy preparation. I've never had any missing items. The lobby is newer and has a great ambiance.