5875 Belleville Crossing St, Belleville, IL 62226
Fax: (618) 355-7626
Specialties: Free WiFi, Mailing & Shipping, Office Depot Gift Cards, Computer Support & Repair, Custom Copy & Print Services, Deal Center
No coupons available
Unbelievably bad service. I went in looking for a new keyboard. The kid who pretended to wait on me played with his cell phone the entire time and didn't even look at me for more than two seconds. I pointed out that they had nothing but Logitech keyboards on display, but they had several models of Microsoft on the shelves and I would like to see one in particular. He couldn't be bothered to actually take it out of the box and show it to me though. Even I didn't have a $200 gift certificate I wouldn't bother going back, especially since New Egg sells so much more online at much lower prices.
OfficeMax at Belleville Crossing’s print department has some issues. It used to be reliable, now it’s not.
Last time I ordered some prints online, I requested (and paid for) legal size pages, and the originals were obviously legal size, but the prints were scrunched onto regular size pages. I told the assistant the mistake, and she neither said sorry, nor offered to give a refund or credit for the extra charge. (That would have probably been ten cents, but still, not even a simple sorry???)
There were other mistakes, which I pointed out, and she was too busy to be bothered. I was in a hurry, and needed the prints, so there was no time to fix it. Fortunately, it wasn’t something crucial, like a job interview, but I was still embarrassed to show up with documents that were reduced to mini size.
The time before that, I did an online order for printing, got the notice the prints were done, and the next day went in to pick them up. I needed them for the meeting I was attending. Again, nothing life or death, but annoying anyway.
The prints weren’t done. In fact the guy (previous time was a female, this time a male) just said “Oh, they aren’t done. Come back later.”
How come I got the email saying they were done? I paid for these color prints, then didn’t need them because the time passed and Office Max screwed up.
So both times, I”m out money, and I”m not happy.
In the past, I would use this service for various things and it all worked great. Obviously it’s gone downhill.
I have several posters and promotional materials I want printed, but I’m going to order somewhere else. I really do prefer to shop locally when I can, but not at the expense of getting a SIMPLE job done correctly.