What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
We've been satisfied customers for many years, with no problems since the former company was bought out by Aquiana, and few before then.
With Kentwood Water providing pathetic customer service, I guess this company can choose to give bad customer service.I only asked for 5 gallons of water in a glass bottle picked up. On Tuesday morning a delivery appeared at my door. I did not leave an empty and I am only scheduled to have three 5 gallon bottles at a time. This was established before water service began. Faith at the company suggested that it was "pushed" on me Yesterday. I live in a small garage apartment with a small landing on top of the stairs where the water bottles are exchanged. Tuesday evening the bottle remained and there was damage to the wood on my stair landing from the bottle magnifying the sun; burn marks -I again phoned the company. Faith asked if I could wait until the next scheduled delivery. I explained how much of an inconvenience this bottle causes inside and out, and that it was not safe in the sun. I expected the bottle gone on Wednesday. It was not; I called twice through the day. One voice message and one with another worker. The president of the company -Jerry Simoneaux phoned me that evening. After he gave excuses about why I needed 5 gallons delivered when I had more than 10 gallons unconsumed, he basically called me a liar because "5 gallon glass bottles cannot cause burn damage to wood if they are full." Jerry then refused to pick up the bottle before the next scheduled I canceled my services.