AVOID BBVA COMPASS AT ALL COST.Their customer service was terrible in resolving my sister's CD account penalty waive. She was diagnosed with cancer and had to go through therapy, it prevented her from closing out in time. She had to stay in the hospital for 2-3 weeks, which cause her to miss out. Due to hospitalization, my sister couldn't work. She's struggling to pay and is in need for money to cover her medical expenses.You could read other reviews elsewhere on BBVA Compass and see how their customer service gives no help in giving a solution to their customers. Even after contacting through phone and email via their business card, so don't bother with this company!https://www.consumeraffairs.com/finance/compass_bank.html - Lots of Bad Reviews Here.