We needed to replace heating element for our 6 years old whirlpool oven. The technician (Steve) was good but company charged us for service call (which appears to be not refundable) $ 99.99, total almost $300. Later we found out that the same thing everywhere else cost around $135-150.So we are very disappointed and would not recommend this company to anybody..
From Business: With friendly, knowledgeable product experts and the latest selection of bath, kitchen, appliance & lighting products, Ferguson helps make your dream home a reali…
Banfield Rd & I-70Saint Clairsville, OH 43950
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From Business: Sears Home Services—America’s appliance experts since 1956— repairs, installs and maintains water heaters, washers, dryers, refrigerators, freezers, dishwashers, …
First of all let me say that there service reps.are nice guys . I had a problem with my 3 year old Whirlpool refrigerator over Christmas. I couldn't get a appointment untill 4 days later. The service man showed and diagnosed the problem as needing a new computer board. He said that for him to order the part, I had to pay$ 275.49 up front which covered service call, parts, and labor.I gave him my credit card and he ordered the part . he than scheduled the installation for 6 days later. After he left, I called Whirlpool and they agreed to cover the cost of the part only, they then called and emailed Platinum and gave them and myself the authorization number for the covered part. The next business day i called platinum and spoke with Penny their billing mgr. and asked for a refund for the part that I and Whirlpool both paid . I was told that due to co. policy, they do not issue refunds and I should try and get one from Whirlpool ?? Of course after contacting Whirlpool again, they said they will pay Platinum for the part not me. I've tried to contact Penny and left messages for her to return my calls the last two days, and she will not call me back. All they would have to do is refund my credit card for the cost of the part. The way I see it the are getting paid twice for the part. From Whirlpool and myself. This is a horrible way to do business if you want repeat customers. I would be very carefull about giving this co. money up front and I would call someone else. P. S. The new board was installed yesterday, and after the service rep left, we noticed water running across the floor. I was first thinking that maybe some water spilled from the drain pan underneath, but after a couple hours, I pulled the refrigerator out from the wall and discovered the water line that feeds the ice maker was leaking. After tighting it up, it appears to,have stooped leaking.
Very disappointed in the service! We have now been rescheduled for our repair for the third time! First the parts were lost, the second time, the wrong part was on the truck for the technician, and the third time, the part did not arrived on Saturday (for a Monday install) as promised. The technician, Ian was courteous and knowledgeable, but the apparent support he gets from the office is lacking. We have had to make 3 unexpected trips to the laundry mat. We emailed the company with our concerns, but did not get a response prior to writing this review 3 days later.
I was very please with the service that was provided. The serviceman arrived when expected, was knowledgeable and was patient with my questions addressing each of my issues. Since my range is still under warranty and never having used Platinium Factory Service, I didn't know what to expect, but from the first contact by phone and then by e-mail, I was so impressed by there kindness and efficiency.
I had an issue with my less than 2 month old washer. I called and they scheduled a repair visit for the next day. Repairman called prior to getting to my house, very prompt and courteous. He diagnosed the problem, explained it to me and proceeded to fix it. I will have no problem recommending this company. Great job!!!
It took a week to schedule service. My husband took off that day to wait for repair. I received a call the morning of appt only to be told that repair man had an emergency and would be off for a week a they would reschedule for a week later. While I totally understand an unexpected emergency, I called and asked them to send a replacement repair man as it was unacceptable to wait another week especially when my husband had taken a vacation day to wait for repair man. I was told by Ann that they had no replacement repair man and that I would have to wait a week. I asked for her supervisor and left a message for Penny to return my call. She did not return my call. I also asked Ann to call whirlpool to schedule a replacement company , because they could not fulfill their obligations to me. Ann responded that she would not do this and this was my responsibility. I will be following this with a BBB complaint against this company