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offthegridnnv

10/05/2011

Overall
Low prices aren't everything: ...

Low prices aren't everything: We purchased a water pressure tank from this company on 9/15, which arrived quickly, but it was defective. First I found out I had to return the faulty one before they would send a new one - fine. So I arranged to send it back. I was told for 3 days it would be picked up from my office and finally had to call repeatedly to get it picked up on 9/30. Westside received the tank on 10/3, so I called and spoke to a Tom Miller who assured me the replacement would be shipped that afternoon. Well it wasn't, so I called again today and spoke to yet another supervisor who promised to check into things and call me back - he never did.

So here we sit, going on 2+ weeks with NO RUNNING WATER! Which I have told them several times. I would just purchase another tank from someplace else, but we don't have the funds. This company is holding us hostage. I would never ...NEVER buy anything from these people again, nor recommend anyone else to. They have an EXTREMELY poor version of customer service. I only gave them 1 star because 0 stars wasn't an option!

claimed iconBusiness Response03/26/2012

Dear Customer, We greatly apologize for any difficulties in your past order and we strive to maintain our five-star fulfilment rate of over 99%. We would like to invite you to join us in new Savings Programs, such as our new Bundle Discounts Program, and our Free Shipping over $50 policy. As a loyal customer, enjoy redeeming your Westside Dollars for Free Gifts and Discounts off any product in our online catalog. If you have any questions, our staff is avilable 24 hours a day to assist in your order inquiries. Kind Regards, Westside Wholesale Customer Support 877-939-7979

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Details

Phone: (323) 980-1074

Address: Bell Gardens, CA 90201

Website: http://westsidewholesale.com