I was really unhappy with my first enterprise experience. First, we had to pay about a hundred dollars more than we reserved the car for online. Halfway through our drive, the "check coolant fluid" light came on, and we wasted about two hours of our trip trying to figure out what to do with an unsafe vehicle. Turns out enterprise's "24-hour" roadside service won't assist you until the locations open, around 7 am. We took the car to an enterprise location in Cheyenne, Wyoming, where we were told they had no extra cars for us. The man next to me was given lots of options. "How can you be giving him options when you're telling me you have no extra cars?" I asked them. "He has a reservation," the man said. Apparently it didn't matter that I had an unsafe car with an emergency. The location in Montana was understanding of this issue with the Cheyenne location and ended up giving us a discount, which I appreciated. However.. A rock also cracked our windshield. We had not purchased insurance. I am now stuck still dealing with enterprise's claim service, who aren't getting back to me and still haven't sent the form they were supposed to send weeks ago. Really annoyed, and won't be using them again.
We've used many rental car companies including some of the "cheaper" known ones, such as Dollar. Enterprise at BZN gave us an "upgrade" from a full size car, only to find out it was a very small SUV that had trouble navigating the mountains. The engine revved loudly every time we had to go up, and the second day of our trip, the check engine light came on. The rental had almost 30,000 miles on it, so they obviously don't always provide the newest models. We were very glad we made it through our trip without a trip to the service station. As far as service, the guy made us walk to very end of the lot to get the car and told us to inspect it closely as we WOULD be charged for any marks on the car upon return. We found a big paint chip, so had to walk all the way back and stand in line again to report it, only to be told, "Oh yeah, we knew that was there." They also warned us that it was hail season and we would be responsible for any hail damage. We were glad it didn't rain!
I have been renting autos and trucks for many years and always have found Enterprise to be a good source. While hunting in Montana I rented a Ford F-150....what a piece of crap (in my opinion) I had an accident in the snow and I am not sure 4-wheel was working properly. If I had my F-250 this never would have happened! However, Melissa at the Bozeman counter was just perfect when I called and told her. I put her in touch with my insurance company and when I returned the (ugh) vehicle all was taken care of and I didn't miss my flight. Thanks again Enterprise for a great deal. Ford???? Get a better idea!
I can see by reading the other reviews that it's hit and miss at this particular location. It's a smaller airport. I understand that they're not going to schedule legions of employees in case there's a line of customers waiting. In my case, my vehicle was ready, the employee at the counter was very professional and courteous, and I was out the door. There was an error in my favor--no cars available in the class I reserved, so they bumped me up to a better car at the same price. I won't complain about that. Will definitely rent again the next time I'm in Bozeman.
So yeah, I could have receieved extra miles with Delta & bonus points with Marriott by booking Hertz (partners)...but, it wasn't worth the extra cost. With Enterprise, I booked a full size rental and it was cheaper than any other sites, and of course included unlimited mileage (important in the wild that is Yellowstone). Better yet, I was provided SUV class (Ford Escape)
Enterprise is my regular rental agency all over the west. The variety of vehicles is more than sufficient, rates are competitive, and customer service is consistently top notch. I've also rented in Bozmean in sub-zero conditions and had a completely different experience from Kent M. I realized I needed a larger vehicle to carry a lot of work gear, went back in to the desk, and the desk agent actually found the new vehicle for me and drove it around to where my gear was! (And note, yes- Bozeman does get cold in winter....)
Wonderful experience renting a car at Enterprise at the Bozeman airport! Everyone SO friendly and helpful. I was worried that my flight landed too late and the counter would be closed so I called ahead and chatted with a gentleman who was assured me they would be there. When I landed, the different person working was just as kind. And the return was smooth and fast. Hertz was triple the price for the same car and customer service is meh. Avis kept putting me on hold. Go with Enterprise!
We have worked with the Enterprise team at the Bozeman airport for an extended period of time, primarily renting for business purposes. They have treated us extremely well and often times gone above and beyond in assisting us with finding a car during busy season. When they could, we often times enjoyed an upgrade due to the level of our business. From our experience, this is one of the best Enterprise locations we have dealt with.
Very helpful and professional. I made an error in my original booking with another provider, and was unable to get a car from them. They suggested trying the Enterprise counter. They had a car, and had me out the door in less than 10 minutes. The price was no higher at the counter than what I would have paid at my original provider.
I've always had good experiences with Enterprise. My flight was delayed 2 hours, so I ended up getting in around 1:30 am, and the person was still smiley! There were no small cars left so I got upgraded to an SUV at no charge; not complaining! I liked how it was a short walk from the airport building to my car.