My mother has been there twice. The first day I made a complaint concerning the toilet seat wasn't cleaned after use leaving it filthy w/feces. The aides either hate their job or just plain lazy! The second time I had to throw the trash that had a diaper (smelling like urine) outside in the hallway and got "chewed out" from an aide. I complained also that my mother had been left on the diaper all day which caused a rash! I hate this faculty but it's the closest to our home. My brothers and I are there everyday all day of the hour. You can't just depend on these people to care for your family member with respect and love.