Blue Dolphin Pools & Spas, Inc - A BioGuard Platinum Dealer
7 Bellemore Dr, Bedford, NH 03110
Bike Parking: Yes
Specialties: Bbq Grills, Gas Grills, Patios, Patio Furniture, Barbecues
Pets Allowed: No
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The customer service at Blue dolphin pools is a joke. Once they have your money the service goes out the window. I
Purchased a hot tub 3 years ago. service was poor from the start. They committed to a delivery date and at the last minute canceled. I had to pick it up myself. I started having a problem with the jets popping out of the jet body due to retaining clips not holding. They tried to tell me it was a water chemistry problem and I was not properly maintaining it. I have had a pool for 17 years I think I have that down. The first 4 Jets I purchased they did not give a break and I paid 20.00 a jet, they took weeks to come in. The next 4 jets they did give me a break on, but I had to do a lot of bitching. Two months ago I asked them to order 4 more as I am still having issues. Todd the guy that handles the hot tubs has been stringing me along . At first telling me he doesn't know why they haven't come in and he will call the company to find out. He never follows threw with a call back. I have left countless messages that that never returns. Its pretty clear that customer service is not there top priority. In the meantime I found a new dealer that has been very helpful. Good Riddance Blue dolphin pools!!
I like that the staff from Blue Dolphin do their own installations (whereas some contractors we looked at sub contacted this out) and handle all sub contractor (electrical and concrete) work for their customers. I feel the Blue Dolphin crew and their suppliers went over and above our expectations during the install process.
I called and had a question about a Automatic Pool Cleaner (Aqua Bot) and talked to a guy named Chris. I explained to him the issue and he diagnosed the problem over the phone. I decided to bring it in and have him repair it the same day. I dropped it off and two days later it was done. All I can say is whatever he did to it made it work better than when it was new. I have read other negative reviews about Blue Dolphin and have to say I did not have the same experience. Chris mentioned he was new, so maybe they cleaned house and are under new management? Either way, if I have a Pool Cleaner or Pump I need fixed I will be definitely going back to see Chris.
P.S. The only reason I am giving 4 stars is because when I did go in there I did run in to a guy named John, he didn't give me the time of day and was extremely rude to me and me husband. Other than that everybody seemed pretty spot on.