Baldwin Insurance

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Today: 8:30 am - 4:30 pm

Tomorrow: 8:30 am - 4:30 pm

35 Years

in Business

(781) 275-2114Visit WebsiteMap & Directions131 Great RdBedford, MA 01730 Write a Review

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Hours

Regular Hours

Mon - Fri:	8:30 am - 4:30 pm

Baldwin Insurance

Motor Vehicle

Auto Insurance
My name is Luciano Sandro Russo and I have several automobile & homeowner policies through Welsh and Parker. I have always received great customer service from our personal agent Sara Turano and I must tell you that her service to my family in the last few months has been nothing short of outstanding. For the past 6 months I have been trying to help a newly arrived immigrant family (the Romano’s) transfer from Maryland to Massachusetts and it has been an unbelievable struggle. One of the biggest hurdles for me was obtaining valid and affordable auto insurance for the Romano family. Firstly, Sara was able to help me get this family a very affordable policy and even helped me get the lowest rate possible by detailing the process on how to translate the foreign language driving record. I never would have found out how to do that! Sara’s magic did not stop there however. Once insured, we proceeded to try and register the vehicle at the Wilmington RMV (a place where incompetence is king). We were denied several times prior to this last visit when we were finally given plates. However, the RMV would not accept the Maryland Auto Dealer’s bill of sale as proof of Paid Sales Tax and made the Romano family pay FULL SALES TAX on their auto...... AGAIN. Upon learning of this, Sara suggested I file an tax abatement form and then proceeded to help us by coordinating with the Maryland Auto Dealer AND the Mass. Department of Revenue to perform the CORRECT sales tax calculation for the vehicle. The Romano’s are now scheduled to receive a full refund ($1000) which for a new immigrant family is a BIG DEAL!! This kind of initiative and competence is worth its weight in gold Mr. Joyce. I wish my employees had 1/1000th of Sara’s work ethic and desire to see things resolved without passing the buck. Once the Romano’s auto/home policy was purchased she had absolutely ZERO OBLIGATION to help me any further...and yet she did. Without Sara’s intervention this newly minted American family would have been forced to pack their bags by now and head back to their country of origin, never having had the chance to achieve the American dream. I could go on and on and on about Sara Turano and not get tired. I just wish our government was filled with people like Sara......imagine how efficient our country would be!!

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