Ultimate Auto Body

I don't understand the negative reviews. This shop offers the real deal.. professionalism, fine craftsmanship, honorable service and great work. I was referred to this shop by a friend for some work and was treated with ULTIMATE care. The minute you walk in they greet you, talk about what you need and get the job done. You will not find a better body shop in the Tri State area, and I have the photos of my BMW X5 to prove it! From the minute you leave your car there to the minute you pick it up, you are in good hands. Ultimate rocks!

DO NOT USE ULTIMATE AUTO BODY UNTIL YOU READ THIS! I have been a customer of Ultimate Auto Body for several years, giving them several jobs. Everything seemed to work OK - the insurance company paid, I got my car back in a reasonable period of time, the work was quality. However, I had a recent experience where Matt and the ownership of Ultimate Auto Body showed their true colors. The bottom line is these guys are going to pressure/railroad you into getting the most expensive repair possible, even if that's not what you want, and be very nasty to you if you refuse to go along. Read the other reviewers - "slick" is the perfect description of this place. I guarantee you can do better elsewhere.



Here's the details. I recently had storm damage that destroyed one car and nearly destroyed the other. Both were towed to Ultimate. I told Matt that I hoped that/wanted both cars to be totaled and, in any event, I did not want any repair work done on either of them. Matt had me signed the "standard" forms (I just assumed that was needed for Matt to have the cars on his lot) and said he would work talk with the insurance company and get back to me. Well it turns out one of the cars was not a total loss. When I discovered this, I told Matt I would have the car towed for private re-sale and that's when the attitude completely changed. I was told work had begun, that I would have to pay charges (which turned out to be over $3,500) to have the car released to me, and that I would have to pay in cash. I was so mortified I wanted both my cars out of their, so they charged me an additional $4,700 to get the total-loss car back, even though ZERO work had been done on it. Talking with the owner Greg (Matt's uncle) went nowhere. It was clear they wanted a repair job (with the insurance company $$ that came with it) and if I wouldn't go along, then to heck with me. They even made me pay cash to get my vehicle released - a nice classy touch.



I'm not criticizing the staff and I'm not criticizing the quality of the work. But these folks are clearly not looking to do right by their (even long-time) customers and I'm sure that attitude clearly impacts their interactions with every customer. Avoid them or assume the risk.

I had some body work done today on my BMW 530 wagon. Matt was not only professional but the price he quoted was exactly what I paid, and he beat every competator in the area by 20%. He even went beyond and did extra work at no cost! Extremely professional, courteous and I am absolutely satisfied with the result. Ultimate also offers full detail service and my car was returned to me, cleaner than it was when it was dropped off...inside and out. Not even the scent of paint in the car. I would highly recommend Matt and Ultimate for any auto body work!

Recommended thru a friend I went to Ultimate auto body where I was told that all neccessary work was going to be done to my car after getting rear ended. He came up with a estimate which in reality he did not change 80% or more of the parts on the estimate. When I told him he denied it and started threatening me that he would charge me $65 a day in storage fees. He also insisted on me bringing cash to pay him and refusing to accept a bank check..do your self a favor and stay away from this dishonest entity