308 George St, Beckley, WV 25801
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I have had nothing but problems from Suddenlink. Their business practices are dishonest and unacceptable; their customer service reps are rude and incompetent.
Unfortunately, there are not a lot of internet options in WV so you might not have a choice. But if you do have a choice, do NOT get Suddenlink.
Recently they started issuing data "allowances" to accounts just like cell phone companies. Once more, their data accounting methods are very inaccurate, so much so that they FCC has investigated them! They have told me I've exceeded my limit when my router says I'm nowhere close!
Avoid Suddenlink. They are no good!
Best internet in the state, hands down. I have had their 20mb/s package for ages and they recently upgraded it to 30. You will usually get speeds of 50mb/s when not on peak hours, the only downside is the upload speed, a paltry 2mb/s. Service is very consistent and the call center has very low wait times and American reps, easy to understand and will hand you over to who you need to talk to quickly. Cannot speak for their phone and television services, but definitely 5 stars on internet alone.
Suddenlink is always loosing power and they never know when it is going to be up, so its either you have phone or you have internet sometimes both. there costumer servicce people are rude and usually can't find your address in there system and so then you have to loose your phone number and your internet service. I dont like having to switch phone numbers alot and i dont like having to do that. there teq's are also rude and use fool language and half the time they dont know what there doing