Took an old 4wheeler there for repairs. It sat there for 6 months and they never touched it. Never got a phone call, apology or even an excuse. Terrible!!
DO NOT BUY A CAR FROM THESE CROOKS!!! Transmission went out at only 40,000 miles! Was only two months over warranty! GM customer care practically laughed at me over the phone - wouldn't help me at all. They offered to do a "diagnostic teardown" of the vehicle that would cost me $1000, yes that was just to tear it apart to "find out" what was wrong with it. I was told I would be responsible for the parts laying all over the place afterward, and paying to put a defective transmission back together again to get it off the lot! I chose to take my vehicle to AAMCO in Princeton where I got a reman transmission for just a little more than the price of a "diagnostic tear down" - no probs since and it came with a 3 year warranty. This "Stealership" would not allow me to tow my own vehicle off the lot before I paid them a "parking fee" for every day it was on the lot - nearly $100 a day, and it had been there a week as they were deciding not to help me at all - CRIMINAL!! Can't believe General Motors took bailout to continue to pump out crappy cars and pass on the cost of fixing mistakes to their customers. But we are smarter and that's why your lots are free of potential customers these days - having to make money now with "recall" letter scams and "diagnostic fees" - $100 just to hook your vehicle up to a scan tool - SAD. If you're looking for a GOOD vehicle, do yourself a favor - go up the road and buy yourself a Kia with a 10 year and 100,000 mile warranty - GM would NEVER offer that!
The cars are a little higher than most BUT what can you expect with a "BUY HERE PAY HERE" place?? I am down to a $1000.00 to pay off & I haven't had any problems with them at all. I would do business with them again if I needed a "BUY HERE PAY HERE" place to purchase another used vehicle!!! Thanks!!
Their customer service is normally really good. But their management is very good. If it was not for them I would of lost my mind over a car that I had just bought. But thanks to them, they did everything they could to help em.
The cars they sell look god but I would be careful about buying from them. I bought a van and it has been to their shop 11 times in 12 weeks. Do your research before buying, check Kelly blue book value (KBB.com), I paid almost 3 times what the van is worth before financing. Their mechanics are far from being automotive technicians, they are nothing more than part changers, they have absolutely no diagnostic ability whatsoever, they just keep changing parts until they get it right, which they have yet to do. Have discussed trading it back to them but they seem unwilling so I feel that I am left with no choice to seek legal advise and possibly a law suit.
Excellent Parts and service dept.