VCA Rock Creek Animal Hospital

I needed to get my dogs glands expressed and they had an open schedule and could take her in. All I needed was her rabies certificate. We were visiting from out of town.

I checked with another clinic but they wouldn't take care of us unless the doctor had seen my dog. :/

Glad that VCA Rock Creek could take care of us.

A little shocked that they were actually more in cost than the VCA we normally went to in Hawaii.

The staff at Rock Creek is THE WORST I have ever encountered! The only thing good about this clinic is that they are open later than most, however if there is an emergency... Go to an emergency clinic!

We went in with a cat that had been mauled by a pit bull a 1/2 hour prior to closing, we were in the clinic for 20 minutes then referred to the emergency clinic and were asked to pay a 500.00 bill. 500.00? Wow, that is a hefty bill for 20 minutes.
It is my experience that:
1.) if the cost is going to be this sufficient an estimate is given to the client to assure no cost constraints.
2.) if closing very soon and it is expected that the client will need to go to an emergency clinic, instead of 2 bills, refer straight to emergency.
3.) when the client is obviously traumatized by the patient being attacked, show some compassion! (the girls on duty were very RUDE actually scowling, and had the nerve to question whether the credit card will go through. That would have been answered AFTER the card is run!)

I am not commenting on the vets or their knowledge, due to our lack of vet contact during our visit. However, I, beyond a shadow of a doubt, feel that the office and tech staff are so horrible that one should avoid this clinic.

I have been going to Rock creek for 2 years now, after I had a horrible experience with Banfield Pet hospital. I take my dog and cat here now. Every single vet we have come into contact with here has gone above and beyond their job description. They love and are patient with my dog (even though he tends to ""kiss"" quite a bit and be the typical hyper lab!) and always are up front with costs and give cheaper alternatives to medication since they have an in house pharmacy. Big bonus is that that office staff is knowledgeable and very nice. (For some reason a lot of vet office staff tend to be slightly rude, but not here). I truly would never go anywhere else. My dog has had all his vaccinations here and we will be doing a ACL surgery next month with them as well. There is no other vet I would trust with my dog's surgery! Their boarding services are also awesome and actually pretty cheap (and they take your dog for walks, they don't sit in a cage all day!)
PLease don't waste your time with other corporate vets like Banfield has. Just switch to Rock Creek....I wish I would have done it a lot sooner!