2405 SW Cedar Hills Blvd, Beaverton, OR 97005
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04/17/2009Provided by Citysearch -
I am one of Dr. Dotson's patients since 2005.
I am currently going through invisalign treatment and would like to share my recent experiences with Smile Northwest
4/15/09 evening: I discovered that one of my trutain invisalign trays was fractured.
4/16/09 first thing in the morning: I called Smile Northwest office and Heather got me a same-day appointment to take care of my broken invisalign tray.
So I arrive at Smile Northwest office on my appointed time. As always, the front desk team greet patients by their name. (Such customer service is rare nowadays!)
Megan; one of many Smile Northwest’s great dental professionals; took care of my broken invisalign trutain. Megan was courteous, patient and professional as she made several attempts to make the invisalign-mold despite of the extra challenge due my unique jaw size. She did not give up until she got it right.
4/17/09 afternoon: I got a call from Jennifer informing me that my trutain replacement is ready! It’s ready the very next day!! Andrea; also one of many Smile Northwest’s great dental professionals; has expedited the making of my trutain
As a patient,
I wish to commend Smile Northwest’s dental-professionalism and customer service for the way they treat my and my wife’s dental health.
Dr. Dotson and the staffs at Smile Northwest are very caring and understanding. My wife and I could not be happier about coming to Dr. Dotson for our dental-health needs. And Smile Northwest does not ""nickle & dime"" you!
We have (and will continue to) recommended Smile Northwest to all of our extended families in the area, our friends and co-worker.
Keep up the great work!