I love their selection in the store and on line. Their staff is always very helpful.
I agree with the post by Morgan, I would also give this place a rating of zero. It sounds like we had the same sales person, an older lady with dark hair. I dont even live in Ohio, but brought my daughter to this store to buy a dress for her prom. As soon as we walked in, this lady was on us, acting like we were going to walk out with something. She asked us what we were looking for and we told her a dress for prom and she responded"plus sizes are in far back corner" and walked away. We looked around and she came back just completely rude and nasty. We did walk out. There is no way I would ever buy a dress from that place. The lady obivously does not like her job and must think she is god gift to the world, but really is far from it. Whether a young lady comes into a store needing a small size or a larger size, theres absolutely no need to be as nasty as she was.
If rating somewhere was a zero I would rate it as that. I am sharing this in multiple places so people know to watch. A friend of mine that is a stick and myself that is a size large or extra large came into the store. We were pre-looking for homecoming to see what we wanted for homecoming and were potentially going to try on.. Until a sales associate came over and was talking for a while which I was fine with .. Until she decided to let us to know what size we might need. She told my friend that she is an XS , which we knew.. And then turned to me and looked me up and down before saying, " To let you know since you're ... More womanly , we have a plus size section." & she had to struggle with what to call me. I am a girl who covers up for her size , but has lost forty pounds from last year who doesn't wear plus sizes anymore, so I will NOT EVER be coming back to this dress store.
I visited the store and found a dress my daughter liked we weren't 100% sold when we left. The girls were great...they even gave us a brochure with the style # and the price if we decided to order it. I called the store back to place the order the dress was suddenly 40 dollars more. Although it was being sold on every dress website 60 dollars cheaper. I asked if they would honor the price that was originally offered. They said they would call me and let me know. I never heard a thing back. So I purchased the identical dress for 60.00 cheaper tax free and free shipping. So I advise you locate your item online the marked up prices arent worth the inconvenience.
Terrible customer service. Ordered a dress and the one received was not what was ordered. Unwilling to fix the situation.