Had a FedEx Express package scheduled for delivery on Monday. Monday afternoon the status updated and said they couldn't deliver because nobody was home. Absolute lie. Home all day with the front door open. Camera at gate recording, they never even pulled in the driveway. The website said they would attempt delivery the next day. Lied again. No delivery was attempted. Wasn't attempted on Wednesday either even though customer service guaranteed that it would be delivered by 10pm. I called again on Thursday morning to check the status and was put on hold while the rep called the local warehouse. The rep then told me that the local warehouse was trying to locate my package and would call back in a half hour. Again....nothing. This place makes the Department of Motor Vehicles look like a well oiled machine.
Expecting a delivery at our business this morning. Checked the tracking and at 1138, it said that the package wasn't delivered because business was closed. Needless to say, we were open, even had the front door open. Watched the FedEx truck turn half a block away from us. Called customer service and the operator had such a heavy accent, that I had problems understanding him. They were supposed to come back down and deliver the package, still a no show.
How can you advertise being open 24 hours when you close @ 8 or 9 pm?