Will Never Do Business With Them Again! I had called at least 6 months before my wedding to reserve 18 round tables & a dance floor to be delivered to our venue. After looking at our wedding venue I called about 2 months before the wedding & told them that I would not need the dance floor only the tables... at which time all they said was okay no problem. Then 2 days before my wedding I get a call from them confirming the 18 tables needed for that date & then mentioned that the delivery option is no longer available due to me not meeting the amount of money required for delivery anymore... Excuse me? They couldn't tell me this when I called 2 months ago to cancel the dance floor? so I asked the lady how far away was I money wise from meeting the requirement to have my delivery still go thru... she told me $30.00 bucks so I told her I would call her back. I got on there website & found a arch for $35-40 & called back & asked her to add it on so that I can still get my items delivered. She came back on the phone a few moments later after speaking to the owner and told me that the owner says the money requirement didn't matter the fact is they are busy & delivering only 18 tables & an arch just wasn't justifiable.... Really? I then explained to her that I was in this predicament because of them not informing me about this when I canceled the dance floor 2 months prior. she then went & spoke with the owner again who agreed that it was there mistake & that they will deliver but I had to pay for the tables that day over the phone... which I did. For 18 table they charged me $256.55 which included a delivery fee. The owner told the girl on the phone to tell me that the tables will be delivered before 10 on the day that I booked... they didnt show up until after 2 which put everything behind. Not to mention the tables where crap. we couldn't use about a 3rd of them due to the legs kept falling out from underneath the table. so be warned if you do choose to rent from them.
1. A-1 Rentals
I ordered tables and chairs from A-1 Rentals for a baby shower. I called in advance to ensure that everything would have a protective bottom. When the tables and chairs arrived, I was shocked at the poor quality. The chairs were extremely flimsy and the tables looked homemade. I ended up having…
3. AAA Rentals
Will Never Do Business With Them Again! I had called at least 6 months before my wedding to reserve 18 round tables & a dance floor to be delivered to our venue. After looking at our wedding venue I called about 2 months before the wedding & told them that I would not need the dance floor only t…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
I'm not one to "blast" businesses when I receive poor customer service, but I feel completely disrespected by AAA Rental. I rented a bounce house for my sons birthday. This company is AWFUL at communication with customers and did not call to let me know when they would be delivering the bounce house. I just so happened to be at home during the work day because my son was sent home from school. They were too busy to pick up the bounce house on Monday so I agreed to keep the bounce house one more day. I specifically asked that I be called before the came to pick it up so that I could ensure I would be there to let them in. I never heard from them on Tuesday, but when I got home from work, they had come to get the bounce house meaning they had to climb the fence and unlock the gate (which locks from the inside). Meanwhile, my dog was inside the house and ate the framing on the door trying to get out because there were strangers in the yard. I immediately called and the lady who answers the phone said she would call the delivery team and asked what happened. Never heard back. My husband called and spoke to the owner the next morning and the owner admitted that her employees entered our backyard without permission and saw no problem with it. She was completely unapologetic about the whole situation, arguing that her business was "swamped" and too busy to call yesterday. I am just blown away that a company would be okay with employees breaking and entering into a customers yard. I would definitely not recommend this company to anyone.
They are very nice when you're paying them, but after that, their customer service stops. The tent was not clean and smelled like a petting zoo, but we were willing to look past that and do what we could to make it smell better. The men who set up our tent didn't have the right equipment and asked us if we had what they needed. They set up the dance floor poorly with screws missing and when I asked them to fix it, the one guy who understood English told me it was going to be fine and left it that way. It poured on our wedding day and flooded the ground, so we couldn't even use the tent for the reception. When we called to see about having someone move it (telling them we would pay whatever needed to be paid), they said there was nothing they could do. When we asked about a partial reimbursement, they told us they weren't in the business of refunds. I do not recommend anyone to use this company for your rental needs.
I ordered tables and chairs from A-1 Rentals for a baby shower. I called in advance to ensure that everything would have a protective bottom. When the tables and chairs arrived, I was shocked at the poor quality. The chairs were extremely flimsy and the tables looked homemade. I ended up having to put felt on the bottom of the tables myself because there was not visible protection. The chairs rubber bottoms were apparently overly worn because they left scuffs and deep scratches all over brand new hardwood floors. This company’s products caused extensive damage to a home, after I was assured all products would have proper protective bottoms.