Landeros Beamont Furniture Supper Store
1482 E 2nd St, Beaumont, CA 92223
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DON'T PURCHASE!!! HORRIBLE SERVICE & WORST DELIVERY SERVICE!
The ONLY reason I purchased at Landeros was because they had the matching coffee and end table set to my dining room. From there on everything was a very bad experience. They charged me an outrageous $50.00 to delivery here in Beaumont, then I was told that I would get my order within 2 weeks, two weeks passed by and no call, or nothing, so I called them and they said they were out of stock for another 4-8 weeks, what are they crazy? I don't understand why they didn't tell me that when In paid for them. So I went back to the store to get my money back and they want to keep 25% of what I paid as a cancellation fee! It's not my fault for my order not being in stock, I am not willing to throw away my hard-earned money, and as of today, I am still on the 6th week WAITING!! PLEASE DON'T WASTE YOUR TIME AND MONEY AT LANDEROS!!!
03/19/2011Provided by Citysearch -
This store never has available furniture to buy the same day, I have gone a few times and when I find a bedroom set I like, it's not available. I tried to make my purchase local since I am new to the area, but it is impossible. I just went back to look for a dining set, and the same problem, no availability. The delivery charge is outrageous, that's a clear trap if you ask me, I think you are forced to have a delivery. The staff in the office area is rude once you do get their attention, they don't care. I feel sorry for the salesmen there if they get commission. I just made a $8,000 purchase at a retail store further away, and free delivery......too bad Landero's seems greedy!
10/16/2010Provided by Citysearch -
My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landero’s Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that it was sturdy (she has a bad back) and since the pictures were very nice, she went ahead and purchased it for $1,762.81.
The delivery was chaotic, with guys taking out the old furniture and bringing in the new furniture. Before the new furniture was set up one of the delivery men asked her to sign a delivery confirmation, and she did.
By the time she and her neighbor who was present during the delivery were able to see and check out the “new” furniture, all delivery people were already gone. The furniture that was delivered to her was:
DAMAGED: There are wicker strands on the surface of the items that are completely broken, and some that are bent and breaking. It is also missing several screws that hold its parts together.
SCRAPED & CHIPPED: Entire large areas are completely chipped. It’s not even like something hit it and gave it a little chip, it is areas that are just chewed up.
DIRTY: There are thick layers of dust in all the nooks of the wicker, it is absolutely disgusting. This had to have been stored for at least 5 years, or, maybe they stored it for one month in a dust factories dust storage room.
It is 100% without doubt used furniture. It is NOT SUBTLE either. It is not like someone had a new-return and is trying to pass it off as new/unused. Without exaggerating, if you had to describe it, you would say that it is wicker furniture that was in a college Fraternity for 2 years in the 1980’s, stored in a dust factory till 2010 when my aunt finally bought this “new” furniture. – That is not even an exaggeration. I wish I could post pictures here.
Landero’s customer service?
I saw the furniture 3 days later and immediately called. First, they accused my 82 year old aunt of the damage. I was able to finally get the store to come out and take pictures for the manufacturer. My last conversation was that we will not be getting a refund, and the manufacturer agreed only to paint the scrapes, nothing will be done with the other damage i.e., chips broken pieces etc.
It appears to me that they knew the condition of the furniture due to the hasty retreat of the delivery men. I explained I would be writing a review and their response was “good, free advertising.” Go figure? I have filed a complaint with the Better Business Bureau and will be taking them to court.