I ordered a general tsos chicken combo with shrimp friend rice. When it arrived in realized I only saw one shrimp... I called the restaurant and as I was on the phone with the manager I found two more shrimp. The manager assured me that he put at least 5 shrimp in the rice but I only had 3. I then informed the manager that I order from there all the time and that I'm not trying to cheat them for the extra dollar that I paid to have shrimp. He then put me on hold and told me that they will add 2 shrimp to my next order!!! Terrible customer service... don't have your food delivered and if you pick it up, check your food before you leave because they will cheat you.
The food was amazing and the setting was very creative. I loved how the tables were lit by candlelight. The staff was very helpful and answered a lot of my questions.
in a world of sub par chinese, Pearl of the Orient stands out. Get your favorite americanized chinese classics such as orange chicken, chicken with cashews, and shrimp in Black Bean sauce the way they were meant to be: Freshly prepared, expertly seasoned, and delicious! For nearly 40 years Pearl of the Orient has been churning out some of the best chinese food in Cleveland, and it's longevity is a testament to it's legacy as a community gem. A real Pearl!
DO NOT ORDER FOOD AT THIS PLACE!!! They have such poor customer service! The lady hung up on me several times when I was trying to place my pick up order and later refused to do anything about it to keep my business! I am never going back there. Jackie Chen's Wok on Van Aken Blvd near Shaker Square has MUCH BETTER chinese food than they do anyway.