My name is jedyne Powell I'm 14 and I'm Turning 15 next year I don't know how old navy works but I know how to organize and put stuff up
My Name is Juanito Garcia, I am turning 14 in a few months and I don't really have much experience with how old navy works but I do know how to organize stuff.
The store policy only provides for an exchange and not your money back no matter what. I bought a bracelet to go with a blouse I wanted to wear to a dinner function but when I got home and put it on it started snagging my beautiful blouse. Upon closer inspection of the bracelet I could see the way it was made was terrible. It had a material metal mesh that had shaggy edges all around it and no way I could fix it. The only other bracelet that matched my outfit I found and bought from a different store. I took this bad bracelet back the very next day. They refused to give me a refund and repeated there policy and showed me on my receipt. The bracelet was made very bad. I just want my money back because they did not have another bracelet that matched the outfit I needed it for. They want me to exchange for something else I don't need or want. I left the bracelet with them and reluctantly took a ION receipt from them which I wanted my money back not something else. This was March 28th and march 29th, 2014. I went back today 6-10-14 to try to reason with them again. I don't want or need anything else. We're talking $8.63. I need my money back. They lady manager kept saying that was back in March and I could get something else. I said I had brought the bracelet back the very next day but they won't give me my money back on a faulty bad item they snagged my good blouse. They then told me to leave or they would call the police. I said I want my money. They called the police so I left with nothing. I will never go there again. No other place has ever been bad like that. I am 59yrs old and I don't appreciate that store at all. Horrible store. Horrible managers because they said they were the managers when I asked to speak with a manager. Horrible people.