On May 4th I went to Newins in search of a car, not really sure about what type only that I preferred a manual. The salesman Matthew Stickney greeted us, he was incredibly friendly, helpful and not pushy. (Everyone I spoke to at the dealership was very nice). To my surprise he was able to deliver on a car I never knew I wanted, a Ford Focus ST. It has everything I asked for and more. What a great car!! Thanks to Matt and the Newins team for making my experience a positive one and I couldn't have asked for better service. I would highly recommend Newins Bay Shore Ford.
14. Stamford Hyundai
85 Magee AveStamford, CT 06902
Worst service ever. Two hours every time you need so much as an oil change...with an appointment!. When you question anyone you get a dirty look and a "what do you want there are a lot of customers". Why did I make an appointment then? Is my time worthless to Honda after the car is bought?
This is the worst establishment with the most rude people. I've had so many issues with my brand new 10 month old 2015 Honda. This past time was the final straw. My car started rolling backwards in the parking lot of my job even though my emergency brake was pulled all the way up. This was a Tuesday and the service department told me they weren't accepting walk ins and I had to wait until Thursday. For a safety issue, it is beyond me that a dealership could say that to someone. When I went back to pick up the car, I the manager was so rude and couldn't explain to me why my emergency brake wasn't fully engaged. They told me that it needed to be tightened but that shouldn't happen to a new car. After going back and forth trying to understand why it happened and receiving no real answer, the manager called me a liar. Another manager told me that they can't make every customer happy. How can you say that to a person!!! Save your self the trouble and do not go there!!!!
money hungry, conniving and unprofessional. be wary!!! they put dollars and cents over customer service. misdirecting and failure to take responsibility for their own mistake
I have purchased two vehicles through Newins Bay Shore Ford, with a sales rep there by the name of Eric Stickney. The guy knows his stuff inside and out. He's humble, ready to go the extra mile, and always has a pleasant disposition. (And I am not an easy person to get along with when it comes to 'out the door' numbers *grin*). I never felt any overbearing pressure from him to buy, and he was always willing to answer my questions and work to find us the exact vehicle that we wanted, at a very competitive price.
If I could leave zero stars I would. The service department has got to be the worst group of incompetent people I have ever dealt with. The service writer Matt seemed to have no clue what was going on with my truck and the service manager Eric is seemingly non existing because when I asked to speak to him I was told he was un-available and wouldn't be able to speak to me any time soon. I even left him 2 messages which were never returned. Brought my truck in for an inspection. They said it needed a factory recall where they had to re-program the computer. Whatever they did screwed up the computer so that the gear indicator screen was totally blank. Then the very next day the check engine light comes on and the whole motor starts shaking like a leaf. When I brought it back Matt said there was nothing they could do because they had to delete the feature to make room in the computer for an emissions update. Upon contacting Ford Motor customer service I found out this is completely false and they actually advised me to take the truck out of there and bring it to a more knowledgable dealer. This is a work truck which is vital for day to day activities and they had it sitting in there shop for 4 days before they even looked at it. Now I have to bring it to a different dealership to repair all the things they messed up and I'm going on a week without my work vehicle.
The service department is a joke. It seems like they just hire anyone with a set of wrenches and then try and blame in on the customer when things are done wrong.
Bought my son a certified pre owned Mazda 3 hatchback that was three years old, got a fair deal from jonathan, he followed up throuout the sale and even after! Car has been reliable and my son loves it, I was referred to Bright Bay by a co-worker and I'm glad I did! I Heard horror stories from other dealerships
Bought a used truck from them. Ball joints were all bad just greased to appear fine at time of sale. Had major issues with the cooling system that were hidden by radiator sealer and ended up costing me 4500 to repair a month after I bought the truck. Buy with extreme caution